WO2002065367A2 - Method and apparatus for assisting workplace services and products - Google Patents
Method and apparatus for assisting workplace services and products Download PDFInfo
- Publication number
- WO2002065367A2 WO2002065367A2 PCT/US2001/049596 US0149596W WO02065367A2 WO 2002065367 A2 WO2002065367 A2 WO 2002065367A2 US 0149596 W US0149596 W US 0149596W WO 02065367 A2 WO02065367 A2 WO 02065367A2
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- WIPO (PCT)
- Prior art keywords
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- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
- G06F9/453—Help systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
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- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Strategic Management (AREA)
- Development Economics (AREA)
- Entrepreneurship & Innovation (AREA)
- Theoretical Computer Science (AREA)
- Finance (AREA)
- Accounting & Taxation (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Human Resources & Organizations (AREA)
- Economics (AREA)
- General Business, Economics & Management (AREA)
- Software Systems (AREA)
- Game Theory and Decision Science (AREA)
- Marketing (AREA)
- Educational Administration (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Operations Research (AREA)
- Human Computer Interaction (AREA)
- Data Mining & Analysis (AREA)
- General Engineering & Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Description
Claims
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EP01985085A EP1360624A2 (en) | 2001-02-14 | 2001-12-28 | Method and apparatus for assisting workplace services and products |
CA2441842A CA2441842C (en) | 2001-02-14 | 2001-12-28 | Method and apparatus for assisting workplace services and products |
JP2002565219A JP2004521420A (en) | 2001-02-14 | 2001-12-28 | Method and apparatus for managing workplace services and products |
AU2002234069A AU2002234069B2 (en) | 2001-02-14 | 2001-12-28 | Method and apparatus for assisting workplace services and products |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/783,197 | 2001-02-14 | ||
US09/783,197 US7464045B2 (en) | 2001-02-14 | 2001-02-14 | Method and apparatus for managing workplace services and products |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2002065367A2 true WO2002065367A2 (en) | 2002-08-22 |
WO2002065367A3 WO2002065367A3 (en) | 2002-11-21 |
Family
ID=25128478
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2001/049596 WO2002065367A2 (en) | 2001-02-14 | 2001-12-28 | Method and apparatus for assisting workplace services and products |
Country Status (6)
Country | Link |
---|---|
US (1) | US7464045B2 (en) |
EP (1) | EP1360624A2 (en) |
JP (1) | JP2004521420A (en) |
AU (1) | AU2002234069B2 (en) |
CA (1) | CA2441842C (en) |
WO (1) | WO2002065367A2 (en) |
Cited By (18)
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US8762313B2 (en) | 2008-07-25 | 2014-06-24 | Liveperson, Inc. | Method and system for creating a predictive model for targeting web-page to a surfer |
US8799200B2 (en) | 2008-07-25 | 2014-08-05 | Liveperson, Inc. | Method and system for creating a predictive model for targeting webpage to a surfer |
US8805941B2 (en) | 2012-03-06 | 2014-08-12 | Liveperson, Inc. | Occasionally-connected computing interface |
US8805844B2 (en) | 2008-08-04 | 2014-08-12 | Liveperson, Inc. | Expert search |
US8868448B2 (en) | 2000-10-26 | 2014-10-21 | Liveperson, Inc. | Systems and methods to facilitate selling of products and services |
US8918465B2 (en) | 2010-12-14 | 2014-12-23 | Liveperson, Inc. | Authentication of service requests initiated from a social networking site |
US8943002B2 (en) | 2012-02-10 | 2015-01-27 | Liveperson, Inc. | Analytics driven engagement |
US9350598B2 (en) | 2010-12-14 | 2016-05-24 | Liveperson, Inc. | Authentication of service requests using a communications initiation feature |
US9432468B2 (en) | 2005-09-14 | 2016-08-30 | Liveperson, Inc. | System and method for design and dynamic generation of a web page |
US9525745B2 (en) | 2005-09-14 | 2016-12-20 | Liveperson, Inc. | System and method for performing follow up based on user interactions |
US9563336B2 (en) | 2012-04-26 | 2017-02-07 | Liveperson, Inc. | Dynamic user interface customization |
US9672196B2 (en) | 2012-05-15 | 2017-06-06 | Liveperson, Inc. | Methods and systems for presenting specialized content using campaign metrics |
US9767212B2 (en) | 2010-04-07 | 2017-09-19 | Liveperson, Inc. | System and method for dynamically enabling customized web content and applications |
US9819561B2 (en) | 2000-10-26 | 2017-11-14 | Liveperson, Inc. | System and methods for facilitating object assignments |
US9892417B2 (en) | 2008-10-29 | 2018-02-13 | Liveperson, Inc. | System and method for applying tracing tools for network locations |
US10278065B2 (en) | 2016-08-14 | 2019-04-30 | Liveperson, Inc. | Systems and methods for real-time remote control of mobile applications |
US10869253B2 (en) | 2015-06-02 | 2020-12-15 | Liveperson, Inc. | Dynamic communication routing based on consistency weighting and routing rules |
US11386442B2 (en) | 2014-03-31 | 2022-07-12 | Liveperson, Inc. | Online behavioral predictor |
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US7289623B2 (en) | 2001-01-16 | 2007-10-30 | Utbk, Inc. | System and method for an online speaker patch-through |
US20020133402A1 (en) | 2001-03-13 | 2002-09-19 | Scott Faber | Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising |
US6704403B2 (en) | 2001-09-05 | 2004-03-09 | Ingenio, Inc. | Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail |
US7580850B2 (en) * | 2001-12-14 | 2009-08-25 | Utbk, Inc. | Apparatus and method for online advice customer relationship management |
US7937439B2 (en) | 2001-12-27 | 2011-05-03 | Utbk, Inc. | Apparatus and method for scheduling live advice communication with a selected service provider |
US20040172268A1 (en) * | 2003-01-14 | 2004-09-02 | Franklin Tresia Ann | Method for creating a human resources and benefits website |
DE10305771A1 (en) * | 2003-02-11 | 2004-08-19 | Hubertus Von Savigny | Improved access to lines in a communication network uses service computers connected to a central computer |
US7698183B2 (en) | 2003-06-18 | 2010-04-13 | Utbk, Inc. | Method and apparatus for prioritizing a listing of information providers |
US20050038721A1 (en) * | 2003-08-11 | 2005-02-17 | Websourceit, Llc | Integrated utility accounting, materials management, work management and regulatory reporting software |
US7886009B2 (en) * | 2003-08-22 | 2011-02-08 | Utbk, Inc. | Gate keeper |
US8538768B2 (en) | 2005-02-16 | 2013-09-17 | Ingenio Llc | Methods and apparatuses for delivery of advice to mobile/wireless devices |
US8849685B2 (en) * | 2005-04-29 | 2014-09-30 | Tracy Denise Oden | System for real-time on-demand provisioning, fulfilling, and delivering full service professional services |
US9275371B2 (en) * | 2005-07-21 | 2016-03-01 | International Business Machines Corporation | Keeping track of a detached e-mail attachment |
US9197479B2 (en) | 2006-01-10 | 2015-11-24 | Yellowpages.Com Llc | Systems and methods to manage a queue of people requesting real time communication connections |
US8681778B2 (en) | 2006-01-10 | 2014-03-25 | Ingenio Llc | Systems and methods to manage privilege to speak |
US8868660B2 (en) * | 2006-03-22 | 2014-10-21 | Cellco Partnership | Electronic communication work flow manager system, method and computer program product |
US8671008B2 (en) * | 2006-07-14 | 2014-03-11 | Chacha Search, Inc | Method for notifying task providers to become active using instant messaging |
US8843883B2 (en) * | 2007-01-03 | 2014-09-23 | International Business Machines Corporation | System and method for model-driven dashboard for business performance management |
US8451825B2 (en) | 2007-02-22 | 2013-05-28 | Utbk, Llc | Systems and methods to confirm initiation of a callback |
US20120046985A1 (en) | 2007-10-02 | 2012-02-23 | Emergency Response And Training Solutions, Inc. | Method for the secure logging of correspondence and notification thereof |
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US9129260B2 (en) * | 2010-10-04 | 2015-09-08 | Donald Kent Neary | Methods and apparatus for submitting and reviewing auditions |
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2001
- 2001-02-14 US US09/783,197 patent/US7464045B2/en active Active
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- 2001-12-28 JP JP2002565219A patent/JP2004521420A/en active Pending
- 2001-12-28 AU AU2002234069A patent/AU2002234069B2/en not_active Expired
- 2001-12-28 CA CA2441842A patent/CA2441842C/en not_active Expired - Lifetime
- 2001-12-28 EP EP01985085A patent/EP1360624A2/en not_active Withdrawn
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Cited By (59)
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US9819561B2 (en) | 2000-10-26 | 2017-11-14 | Liveperson, Inc. | System and methods for facilitating object assignments |
US8868448B2 (en) | 2000-10-26 | 2014-10-21 | Liveperson, Inc. | Systems and methods to facilitate selling of products and services |
US9576292B2 (en) | 2000-10-26 | 2017-02-21 | Liveperson, Inc. | Systems and methods to facilitate selling of products and services |
US10797976B2 (en) | 2000-10-26 | 2020-10-06 | Liveperson, Inc. | System and methods for facilitating object assignments |
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US8762313B2 (en) | 2008-07-25 | 2014-06-24 | Liveperson, Inc. | Method and system for creating a predictive model for targeting web-page to a surfer |
US9396436B2 (en) | 2008-07-25 | 2016-07-19 | Liveperson, Inc. | Method and system for providing targeted content to a surfer |
US8954539B2 (en) | 2008-07-25 | 2015-02-10 | Liveperson, Inc. | Method and system for providing targeted content to a surfer |
US9569537B2 (en) | 2008-08-04 | 2017-02-14 | Liveperson, Inc. | System and method for facilitating interactions |
US11386106B2 (en) | 2008-08-04 | 2022-07-12 | Liveperson, Inc. | System and methods for searching and communication |
US8805844B2 (en) | 2008-08-04 | 2014-08-12 | Liveperson, Inc. | Expert search |
US9582579B2 (en) | 2008-08-04 | 2017-02-28 | Liveperson, Inc. | System and method for facilitating communication |
US9563707B2 (en) | 2008-08-04 | 2017-02-07 | Liveperson, Inc. | System and methods for searching and communication |
US9558276B2 (en) | 2008-08-04 | 2017-01-31 | Liveperson, Inc. | Systems and methods for facilitating participation |
US10891299B2 (en) | 2008-08-04 | 2021-01-12 | Liveperson, Inc. | System and methods for searching and communication |
US10657147B2 (en) | 2008-08-04 | 2020-05-19 | Liveperson, Inc. | System and methods for searching and communication |
US9892417B2 (en) | 2008-10-29 | 2018-02-13 | Liveperson, Inc. | System and method for applying tracing tools for network locations |
US11562380B2 (en) | 2008-10-29 | 2023-01-24 | Liveperson, Inc. | System and method for applying tracing tools for network locations |
US10867307B2 (en) | 2008-10-29 | 2020-12-15 | Liveperson, Inc. | System and method for applying tracing tools for network locations |
US11615161B2 (en) | 2010-04-07 | 2023-03-28 | Liveperson, Inc. | System and method for dynamically enabling customized web content and applications |
US9767212B2 (en) | 2010-04-07 | 2017-09-19 | Liveperson, Inc. | System and method for dynamically enabling customized web content and applications |
US10038683B2 (en) | 2010-12-14 | 2018-07-31 | Liveperson, Inc. | Authentication of service requests using a communications initiation feature |
US10104020B2 (en) | 2010-12-14 | 2018-10-16 | Liveperson, Inc. | Authentication of service requests initiated from a social networking site |
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AU2002234069B2 (en) | 2006-02-16 |
CA2441842C (en) | 2013-06-18 |
US20020128891A1 (en) | 2002-09-12 |
WO2002065367A3 (en) | 2002-11-21 |
JP2004521420A (en) | 2004-07-15 |
CA2441842A1 (en) | 2002-08-22 |
EP1360624A2 (en) | 2003-11-12 |
US7464045B2 (en) | 2008-12-09 |
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