WO2002037811A3 - Call centre for an alarm monitoring system - Google Patents

Call centre for an alarm monitoring system Download PDF

Info

Publication number
WO2002037811A3
WO2002037811A3 PCT/GB2001/004831 GB0104831W WO0237811A3 WO 2002037811 A3 WO2002037811 A3 WO 2002037811A3 GB 0104831 W GB0104831 W GB 0104831W WO 0237811 A3 WO0237811 A3 WO 0237811A3
Authority
WO
WIPO (PCT)
Prior art keywords
call
alarm
telephone
operator
subscriber
Prior art date
Application number
PCT/GB2001/004831
Other languages
French (fr)
Other versions
WO2002037811A2 (en
Inventor
Eric Beattie
Original Assignee
Edinburgh Comm Ltd
Eric Beattie
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Edinburgh Comm Ltd, Eric Beattie filed Critical Edinburgh Comm Ltd
Priority to AU2002212461A priority Critical patent/AU2002212461A1/en
Publication of WO2002037811A2 publication Critical patent/WO2002037811A2/en
Publication of WO2002037811A3 publication Critical patent/WO2002037811A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13092—Scanning of subscriber lines, monitoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13163—Fault alarm
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1337—Operator, emergency services

Abstract

Alarm monitor system (20) has in a domestic house (21), a telephone receiver unit (22) and line (23). Alarm handset unit (24) is connected, via a two-way connector, into telephone line (23) such that, when alarm button (25) is pressed, an alarm call is made toa call centre (26) permanently manned by operators (27) who have access to a databank (28) of subscriber information. When an alarm call is received at the call station (26) and compiler (29) outputs the subscriber information SI from databank (28), the telephone call to the subscriber is made automatically by transmit unit(36), so that the process is started immediately. Transmit unit (36) also passes on the alarm call and subscriber information SI to operator (27) and simultaneously adds the operator (27) into the telephone call made to the subscriber. If the telephone call isanswered, the operator (27) asks for a security number code. If an incorrect number code or name is given, the Police are alerted.
PCT/GB2001/004831 2000-11-01 2001-11-01 Call centre for an alarm monitoring system WO2002037811A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002212461A AU2002212461A1 (en) 2000-11-01 2001-11-01 Call centre for an alarm monitoring system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB0026777.3 2000-11-01
GB0026777A GB0026777D0 (en) 2000-11-01 2000-11-01 Call centre for an alarm monitoring system

Publications (2)

Publication Number Publication Date
WO2002037811A2 WO2002037811A2 (en) 2002-05-10
WO2002037811A3 true WO2002037811A3 (en) 2003-01-16

Family

ID=9902412

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB2001/004831 WO2002037811A2 (en) 2000-11-01 2001-11-01 Call centre for an alarm monitoring system

Country Status (3)

Country Link
AU (1) AU2002212461A1 (en)
GB (2) GB0026777D0 (en)
WO (1) WO2002037811A2 (en)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4924491A (en) * 1988-11-18 1990-05-08 American Telephone And Telegraph Company Arrangement for obtaining information about abandoned calls
EP0573214A2 (en) * 1992-06-05 1993-12-08 AT&T Corp. Line-based public safety answering point
EP0587950A1 (en) * 1990-01-26 1994-03-23 Intervoice, Inc. Automatic call back system and method of operation
US5598460A (en) * 1996-02-09 1997-01-28 Tendler Cellular, Inc. Emergency back-up system for enhancing reliability or rescue
US6073004A (en) * 1996-12-17 2000-06-06 Ericsson Inc. Emergency call initiator

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6032036A (en) * 1997-06-18 2000-02-29 Telectronics, S.A. Alarm and emergency call system
US6829478B1 (en) * 1999-11-19 2004-12-07 Pamela G. Layton Information management network for automated delivery of alarm notifications and other information

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4924491A (en) * 1988-11-18 1990-05-08 American Telephone And Telegraph Company Arrangement for obtaining information about abandoned calls
EP0587950A1 (en) * 1990-01-26 1994-03-23 Intervoice, Inc. Automatic call back system and method of operation
EP0573214A2 (en) * 1992-06-05 1993-12-08 AT&T Corp. Line-based public safety answering point
US5598460A (en) * 1996-02-09 1997-01-28 Tendler Cellular, Inc. Emergency back-up system for enhancing reliability or rescue
US6073004A (en) * 1996-12-17 2000-06-06 Ericsson Inc. Emergency call initiator

Also Published As

Publication number Publication date
GB2369527B (en) 2004-07-14
GB2369527A (en) 2002-05-29
GB0026777D0 (en) 2000-12-20
AU2002212461A1 (en) 2002-05-15
WO2002037811A2 (en) 2002-05-10
GB0126188D0 (en) 2002-01-02

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