WO1998048560A1 - Universal mailbox and system for automatically delivering messages to a telecommunications device - Google Patents

Universal mailbox and system for automatically delivering messages to a telecommunications device Download PDF

Info

Publication number
WO1998048560A1
WO1998048560A1 PCT/US1998/007886 US9807886W WO9848560A1 WO 1998048560 A1 WO1998048560 A1 WO 1998048560A1 US 9807886 W US9807886 W US 9807886W WO 9848560 A1 WO9848560 A1 WO 9848560A1
Authority
WO
WIPO (PCT)
Prior art keywords
subscriber
caller
format
equipment
information
Prior art date
Application number
PCT/US1998/007886
Other languages
French (fr)
Inventor
Peter A. Fortman
Lester L. White
Thomas Kredo
Original Assignee
Northern Telecom Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/841,516 external-priority patent/US5987100A/en
Application filed by Northern Telecom Limited filed Critical Northern Telecom Limited
Priority to JP54622098A priority Critical patent/JP4717165B2/en
Priority to CA002257642A priority patent/CA2257642C/en
Priority to DE69838125T priority patent/DE69838125T2/en
Priority to EP98918445A priority patent/EP0916219B1/en
Publication of WO1998048560A1 publication Critical patent/WO1998048560A1/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06Message adaptation to terminal or network requirements
    • H04L51/066Format adaptation, e.g. format conversion or compression
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/224Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60Medium conversion
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12Messaging; Mailboxes; Announcements

Definitions

  • the present invention relates generally to messaging systems and more particularly to a universal messaging center or mailbox that notifies subscribers of any type of message that is waiting for them, for example, voice mail, fax mail, e-mail, etc. , and allows subscribers to retrieve and respond to the messages in formats independent not only of each other but also of the format in which the message was originally transmitted.
  • the present invention further relates to a messaging system and method that automatically transfer messages for display on subscriber equipment.
  • messaging services might include voice messaging, facsimile messaging, electronic mail, electronic document interchange, interactive voice response, audio text, speech synthesis, speech recognition, video messaging, video mail, etc.
  • the messaging center performs protocol conversions between the format employed by the messaging center and the various telecommunications formats employed by the diverse subscriber equipment.
  • the system uses multiple digital signal processors to perform real time protocol conversions between the different telecommunication protocols and the protocol of the host messaging center.
  • Fig. 1 is a block diagram showing how Hulen et al.'s messaging system might connect to multimedia subscribers through various public and private communications networks 110, including, for example, the public switched telephone network (PSTN), a public cellular or mobile telephone network (PLMN), and a packet switched public data network (PSPDN) .
  • the messaging system includes telephony front end equipment 120, multimedia interface 130, and host messaging center 140.
  • Telephony front end 120 interfaces to communications networks 110 and provides the necessary interface between a subscriber's voice or data channel from communications network 1 10 and the messaging system.
  • Multimedia interface 130 performs protocol conversions of the information received in various telecommunications formats so host messaging center 140 can process and store the information in the host's data processing and storage format, typically a compressed data format.
  • host messaging center 140 processes the relevant messaging information extracted from the communications channel to deliver the particular messaging or telephony service requested by the subscriber.
  • Multimedia interface 130 then converts the information for responding to the subscriber's service request back into the communications protocol format used by the subscriber, and transmits the converted information to the subscriber via telephony front end 120 and communications network 1 10.
  • Multimedia interface 130 includes several parallel digital signal processors dynamically allocated to handle different types of protocol conversion for multiple communications channels.
  • Host messaging center 140 downloads appropriate protocol conversion algorithms to selected digital signal processors depending upon the type of services required by a particular subscriber.
  • the selected digital signal processors convert and store the information in the format of host messaging center 140 so host messaging center 140 can process the information according to the particular messaging service requested by the subscriber.
  • the subscriber retrieves the information in the communications protocol format used by the subscriber.
  • the present invention provides a universal mailbox by which a subscriber can retrieve a pending message in a format independent of the format used to store the message, and respond to the message in a format independent of the format used to store or retrieve the message.
  • the present invention prcvides a system and method that automatically translate messages to a format used by a subscriber's telecommunications equipment and deliver the translated messages to the subscriber's telecommunications equipment independent of any action by the subscriber.
  • the universal mailbox processes messages intended for a subscriber. A caller sends a message to the message center in a first caller format.
  • the message center stores the message in the first caller format, notifies the subscriber, and awaits a request for the stored message from the subscriber. In response to the message request, the message center sends the stored message to the subscriber in a first subscriber format independent of the first caller format.
  • the subscriber constructs a response to the message and sends it to the message center in a second subscriber format independent of the first caller format and the first subscriber format.
  • the message center stores the response in the second subscriber format and sends the stored response to the caller in a second caller format independent of the first caller format and the first and second subscriber formats.
  • the system comprises a receiving element, a translating element, and a routing element.
  • the receiving element receives messages intended for subscriber equipment from caller equipment in caller formats.
  • the translating element translates the messages to a subscriber format compatible with the subscriber equipment.
  • the routing element automatically transfers the translated messages to the subscriber equipment without requiring the subscriber to initiate the message transfer.
  • Fig. 1 is a block diagram of a conventional messaging system
  • Fig. 2 is a block diagram of an exemplary communications network having the universal mailbox of the present invention
  • Fig. 3 is a block diagram of the elements of the universal mailbox shown in
  • Fig. 2; Fig. 4 is a block diagram of the elements of the interface shown in Fig. 3;
  • Fig. 5 is a block diagram of the elements of the service provider shown in Fig.3;
  • Fig. 6 is a block diagram of the elements of the message translator shown in Fig. 3;
  • Fig. 7 is a flowchart of a process for storing a message in the universal mailbox consistent with the principles of the present invention
  • Fig. 8 is a flowchart of a process for retrieving a message from the universal mailbox consistent with the principles of the present invention
  • Fig. 9 is a flowchart of a process for responding to a retrieved message consistent with the principles of the present invention
  • Fig. 10 is a block diagram of an exemplary communications network in another implementation consistent with the present invention.
  • Fig. 11 is a block diagram of the subscriber equipment shown in Fig. 10;
  • Fig. 12 is a block diagram of elements of the ADSI server shown in Fig. 10;
  • Fig. 13 is a block diagram of elements of the interface shown in Fig. 12;
  • Fig. 14 is a block diagram of elements of the ADSI translator shown in Fig. 12;
  • Fig. 15 is a flowchart of call processing operations occurring at the ADSI server in an implementation consistent with the present invention.
  • Fig. 16 is a flowchart of call processing operations occurring at the subscriber's telecommunications equipment in an implementation consistent with the present invention.
  • subscriber refers to a person that subscribes to the services provided by the systems and methods consistent with the present invention.
  • the subscriber can store messages for other subscribers or retrieve messages that have been left for the subscriber.
  • Systems and methods in an implementation consistent with the present invention permit subscribers to retrieve and respond to any type of stored message in whatever format the subscribers desire.
  • Systems and methods in another implementation consistent with the present invention receive messages intended for subscribers, translate the messages to a form compatible with the subscribers' telecommunications equipment, and automatically transfer the messages to the subscribers' telecommunications equipment without requiring that the subscribers initiate the transfer process.
  • Fig. 2 is a block diagram of an exemplary communications network containing the universal mailbox of the present invention. Subscribers of the universal mailbox service connect to the network via a variety of telecommunications equipment through analog, digital, and Internet lines, and wireless connections.
  • the subscriber equipment includes, but is not limited to, group 1, 2, 3 facsimile machine 211, Plain Old Telephone System (POTS) telephone 212, Analog Display Services Interface (ADSI) telephone 213, group 4 facsimile machine 214, ISDN telephone 215, computer terminal 216, Personal Communications Services (PCS) wireless telephone 217, PCS mobile telephone 218, and analog/digital cellular telephone 219.
  • ADSI telephone 213 might include group 3 facsimile machine 213-2 and printer 213-4 connected thereto.
  • End offices 220 connect the subscriber equipment, except for Internet terminal 216, to the network.
  • Group 1, 2, 3 facsimile machine 211, POTS telephone 212, and ADSI telephone 213 connect to end offices 220 over conventional analog lines.
  • Group 4 facsimile machine 214 and ISDN telephone 215 connect over conventional digital lines.
  • PCS wireless telephone 217, PCS mobile telephone 218, and analog/digital cellular telephone 219 connect to end offices 220 via conventional wireless connections.
  • End office 220 connects to universal mailbox 230 by conventional mechanisms over a Public Telecommunications Network (PTN), such as the Public Switched Telephone Network (PSTN).
  • PTN Public Telecommunications Network
  • PSTN Public Switched Telephone Network
  • Internet terminal 216 connects to universal mailbox 230 by conventional mechanisms over the Internet.
  • Universal mailbox 230 includes a computer with conventional connections to the PTN and the Internet, and might include a UNIX-capable computer, such as an HP model or the IBM Rise 6000.
  • Fig. 3 is a block diagram of the elements of universal mailbox 230.
  • Universal mailbox 230 preferably includes interface 310, service provider 320, subscriber mailbox 330, and message translator 340.
  • Interface 310 connects universal mailbox 230 to various telecommunications networks, including the PTN and the Internet.
  • Transceivers 410 interface with the various networks, including the PTN and the Internet, and exchange signals with the subscriber equipment to permit subscribers to store, retrieve, and respond to messages in universal mailbox 230, and to permit universal mailbox 230 to notify the subscribers of pending messages awaiting retrieval.
  • Detectors 420 which preferably include conventional signal line detectors, detect the type of telecommunications equipment a subscriber is using based upon the types of signals received by transceivers 410. Detectors 420 send information indicating the equipment type to message translator 340 and a selection signal to selectors 430.
  • Selectors 430 which include conventional selectors, such as multiplexers/demultiplexers, route the subscriber signals received by transceivers 410 to service provider 320 using the selection signal from detectors 420, and also route notification signals to the subscribers via transceivers 410.
  • service provider 320 connects to interface 310, subscriber mailbox 330, and message translator 340, and provides subscriber services in the various forms as the subscribers require.
  • Fig. 5 is a block diagram of possible elements of service provider 320, including voice mail server 510, ADSI mail server 520, fax mail server 530, e-mail server 540, and page server 550.
  • Voice mail server 510 provides voice mail services for a subscriber, including the storage and retrieval of voice messages in subscriber mailbox 330. Upon receipt of a voice call, voice mail server 510 detects information regarding the caller, such as calling line identification (CLID) data, from the voice call signal by conventional mechanisms, and stores the caller information along with the voice message in subscriber mailbox 330.
  • CLID calling line identification
  • ADSI mail server 520 provides ADSI mail services for the subscriber, including the storage and retrieval of voice, ADSI text, and mixed voice and ADSI text messages in subscriber mailbox 330.
  • ADSI mail server 520 Upon receipt of ADSI mail, ADSI mail server 520 detects the caller information from the ADSI mail signal, as described above, and stores the caller information along with the ADSI mail in subscriber 330.
  • Fax mail server 530, e-mail server 540, and page server 550 store and retrieve fax, e- mail, and page messages, respectively, for the subscriber in the same manner set forth above.
  • servers 510 through 550 In addition to storing and retrieving the various forms of subscriber messages, servers 510 through 550 also notify the subscribers of pending messages in subscriber mailbox 330 that await retrieval. Table 1 shows examples of various forms of subscriber notification based upon the type of telecommunications equipment the subscriber uses to retrieve the pending messages.
  • TYPES message message. visual alert
  • subscriber mailbox 330 preferably includes a large- capacity memory device, such as a disk array, with connections to service provider 320 and message translator 340. Subscriber mailbox 330 stores subscriber messages in the different subscriber formats. The particular formats of a pending stored message might include the format used by the caller or the subscriber leaving the message and the format typically requested by the subscriber, as described below. Subscriber mailbox 330 preferably stores the pending messages in both of these formats. Subscriber mailbox 330 preferably also stores a database of subscriber profile data.
  • the subscriber profile data includes subscriber-defined information regarding the subscriber's notification preferences. The subscriber profile data might include any of the notification types shown in Table 1, including notifying the subscriber using a message waiting light or tone, or by sending part or all of the message to the subscriber as the notification.
  • the subscriber profile data could be more specific.
  • the subscriber might associate a notification type with a specific type of telecommunications equipment.
  • the subscriber could designate notification by an ADSI text message when retrieving messages using ADSI phone 213.
  • Message translator 340 connects to subscriber mailbox 330, interface 310, and service provider 320, and performs translations between the various subscriber message formats.
  • Fig. 6 is a block diagram of the elements of message translator 340, including controller 610, plain telephone translator 620, fax machine translator 630, ADSI telephone translator 640, computer translator 650, pager translator 660, and miscellaneous translator 670.
  • Controller 610 preferably includes a standard processor that controls the operation of translators 620 through 670. For each message retrieval, controller 610 records the type of telecommunications equipment the subscriber uses based on the subscriber equipment detected by detectors 420 of interface 310. From the recorded equipment type, controller 610 determines a normal retrieval format for each subscriber. If a subscriber typically retrieves pending messages using POTS telephone 212, for example, controller 610 records the subscriber's normal retrieval format as a voice format. Controller 610 stores the subscriber's normal retrieval format in subscriber mailbox 330.
  • controller 610 retrieves the pending messages from subscriber mailbox 330, translates them from the stored format to the normal retrieval format using one of the translators 620 through 670, and returns the translated messages to subscriber mailbox 330.
  • Translators 620 through 670 execute conventional translation techniques, such as described in U.S. Patent No. 5,497,373 to Hulen et al.. to perform translations from the stored format to the subscriber's normal retrieval format. Table 2 shows examples of various translations performed by translators 620 through 670.
  • ADSI text information is impaired
  • format Voice message to ADSI text information. used for hearing impaired service. RETRIEVAL
  • Fax machine Fax graphics Fax graphics to None. Fax graphics to Message to text to ADSI text. computer information voice. graphics, and only. message information.
  • Figs. 7-9 are flowcharts illustrating the operation of the universal mailbox consistent with the principles of the present invention.
  • Fig. 7 is a flowchart of a process for storing a message in universal mailbox 230. The process begins when a caller sends a message to a subscriber in a caller format. The caller format depends upon the type of telecommunications equipment the caller utilizes to send the message.
  • the caller may send the message to universal mailbox 230 or to the subscriber's telecommunications equipment.
  • the subscriber's telecommunications equipment would then relay the message to universal mailbox 230 by conventional mechanisms, when the subscriber is unavailable to receive the message.
  • interface 310 in universal mailbox 230 receives the message from the caller in the caller format [step 710], and forwards it to service provider 320.
  • Service provider 320 analyzes the message to detect information regarding the caller from the message signal, as described above.
  • Service provider 320 then stores the message in subscriber mailbox 330 in the caller format along with the detected caller information [step 720], and notifies the subscriber of the pending message [step 730].
  • Service provider 320 notifies the subscriber according to the subscriber profile data stored in subscriber mailbox 330.
  • the subscriber notification may include a message waiting light or tone on the subscriber's telephone, or the message itself delivered to the subscriber's ADSI telephone, pager, fax, or computer (Table 1).
  • message translator 340 determines the subscriber's normal retrieval format from the information stored in subscriber mailbox 330 [step 740]. When the caller format differs from the subscriber's normal retrieval format, message translator 340 translates the message from the caller format to the subscriber's normal retrieval format [step 750]. Message translator 340 then stores the message in subscriber mailbox 330 in the subscriber's normal retrieval format [step 760], preferably without erasing the message in the caller format. As a result, subscriber mailbox 330 stores the message in both the caller format and the subscriber's normal retrieval format.
  • the subscriber When the subscriber wants to retrieve a pending message, the process shown by the flowchart in Fig. 8 occurs.
  • the subscriber establishes a connection between the subscriber's telecommunications equipment and universal mailbox 230 to request retrieval of the pending message.
  • the subscriber might accomplish this by dialing universal mailbox 230's telephone number, or by configuring the subscriber's telecommunications equipment to automatically establish the connection.
  • Interface 310 of universal mailbox 230 receives the subscriber's request for retrieval of the pending message [step 810], and detects the type of telecommunications equipment the subscriber used to make the request [step 820]. Because some types of telecommunications equipment permit the subscriber to retrieve the pending message in more than one form, the subscriber must specify the desired retrieval form when using these types of telecommunications equipment. For example, if the subscriber uses ADSI telephone 213 to retrieve the pending message, the subscriber must specify whether the pending message should be downloaded in voice or ADSI text form.
  • Interface 310 then routes the request to service provider 320.
  • service provider 320 determines the subscriber's retrieval format [step 830].
  • Service provider 320 reads the pending message from subscriber mailbox 330 and determines whether the message is already in the retrieval format [step 840]. The message would already be in the retrieval format if the retrieval format is the same as the caller format or the subscriber's normal retrieval format. If the message is already in the retrieval format, then service provider 320 sends the message to the subscriber [step 850].
  • service provider 320 If the message is not already in the retrieval format, service provider 320 notifies message translator 340.
  • Message translator 340 reads the message from subscriber mailbox 330 and translates the message to the retrieval format [step 860]. After translation, message translator 340 gives the message to service provider 320. Service provider 320, in turn, sends the message to the subscriber in the retrieval format [step 870].
  • Table 3 shows examples of various responses permitted by some types of telecommunications equipment.
  • the subscriber determines what form the response will take, the process shown by the flowchart in Fig. 9 occurs.
  • the subscriber generates a response for the caller and sends it to universal mailbox 230.
  • Interface 310 receives the response from the subscriber in the response format [step 910] , and forwards it to service provider 320.
  • the response format may differ from both the caller format and the retrieval format.
  • service provider 320 Upon receipt of the response, service provider 320 determines whether the caller is also a subscriber to the universal mailbox services by checking for the caller's identity in subscriber mailbox 330 [step 920]. If the caller is a subscriber, service provider 320 stores the response in subscriber mailbox 330 in the response format [step 930], and notifies the caller of the pending response, in the manner described above [step 940].
  • message translator 340 determines the caller's normal retrieval format from the information stored in subscriber mailbox 330 [step 950]. When the response format differs from the caller's normal retrieval format, message translator 340 translates the response from the response format to the caller's normal retrieval format [step 960]. Message translator 340 then stores the response in the caller's normal retrieval format in subscriber mailbox 330 [step 970]. If the caller is not also a subscriber, service provider 320 notifies message translator 340 to translate the response to the caller format, the same format as the original message sent by the caller [step 980]. After translating the response, message translator 340 returns it to service provider 320.
  • Service provider determines the location of the caller, including the caller's e-mail address, telephone number, or fax number, from the caller information stored in subscriber mailbox 330 [step 990].
  • service provider 320 could obtain the caller's location from the subscriber.
  • Service provider 320 might obtain the caller's location from the subscriber when the caller information would not direct the response to the caller's correct location, for example, when the caller originally sent the message from public telecommunications equipment.
  • service provider 320 transmits the response to the caller in the caller format [step 995].
  • This transmission might take the form of a telephone call, a fax, an e-mail, or a page to the caller.
  • Tables 1 through 3 show types of notification, translators, and responses, respectively, corresponding to various types of telecommunications equipment. These were presented as examples only and would obviously include other types of notification, translators, responses, and telecommunications equipment, taking advantage of new advancements in the art, as well as the development of new types of telecommunications equipment.
  • the subscriber has been described as responding to a retrieved message using the same telecommunications equipment used to retrieve the message. This need not be the case, however.
  • the universal mailbox consistent with the principles of the present invention permits a subscriber to respond to a pending message using a different type of telecommunications equipment than was used to retrieve the message without requiring the subscriber to retrieve the message a second time.
  • the subscriber need only record the reference number associated with the retrieved message to inform the universal mailbox of the identity of the message to which the subscriber subsequently responds.
  • Fig. 10 is a block diagram of communications network 1000 in another implementation consistent with the principles of the present invention.
  • a subscriber using, for example, ADSI telephone 1 100 receives messages from callers using different types of telecommunications equipment.
  • the caller telecommunications equipment might include group 1, 2, 3, or 4 facsimile machine 1210, POTS or ISDN telephone 1220, Global System for Mobile Communications (GSM) mobile unit 1230, and Internet terminal 1240.
  • GSM Global System for Mobile Communications
  • Fig. 11 is a block diagram of ADSI telephone 1100, which includes processor 2100, memory 2200, input/output interface 2300, display 2400, keys 2500, and telephone handset 2600.
  • Processor 2100 is a standard microprocessor that controls operation of ADSI telephone 1 100, including the processing of incoming voice calls and text messages.
  • Memory 2200 is a conventional memory device, such as a RAM, that stores incoming voice and text messages.
  • Input/output interface 2300 connects processor 2100 to input and output devices, such as display 2400, keys 2500, and telephone handset 2600.
  • Display 2400 is a conventional flat screen display, such as an LCD display, that displays information to the subscriber.
  • Keys 2500 include several function keys and regular telephone alphanumeric keys to permit the subscriber to input information and dial telephone numbers.
  • Telephone handset 2600 is a conventional telephone handset that permits the subscriber to make and receive voice calls.
  • end offices 1310 and 1320 connect the subscriber and caller telecommunications equipment, except for Internet terminal 1240, to network 1000.
  • ADSI telephone 1100, group 1, 2, 3 facsimile machine 1210, and POTS telephone 1220 connect to end offices 1310 and 1320 over conventional analog lines.
  • Group 4 facsimile machine 1210 and ISDN telephone 1220 connect over conventional digital lines.
  • GSM mobile unit 1230 connects to end offices 1320 via a GSM network.
  • End offices 1310 and 1320 are standard Private Branch Exchanges (PBXs) or Class 5 telephone switches that connect to ADSI server 1400 by conventional mechanisms over a public voice network, such as the PSTN.
  • PBXs Private Branch Exchanges
  • Internet terminal 1240 connects to ADSI server 1400 by conventional mechanisms over a data network, such as the Internet.
  • ADSI server 1400 includes a computer with conventional connections to various telecommunications networks, such as the PSTN and the Internet, and might include a UNIX-capable computer, such as an HP model or the IBM Rise 6000.
  • ADSI server 1400 translates messages from the callers and presents the translated messages to the subscribers' telecommunications equipment.
  • FIG. 12 is a block diagram of elements of ADSI server 1400 consistent with the principles of the present invention.
  • ADSI server 1400 preferably includes interface 3100 and ADSI translator 3200.
  • Interface 3100 connects ADSI server 1400 to various telecommunications networks, including the PSTN and the Internet.
  • Fig. 13 is a block diagram of elements of interface 3100, including transceiver 4100, detector 4200, and selector 4300. While Fig. 13 shows only a single transceiver, detector, and selector, interface 3100 actually includes several of these elements for concurrently handling messages from several different callers.
  • Transceiver 4100 interfaces with the various networks, including the PSTN and the Internet, and exchanges signals with the subscribers' and callers' telecommunications equipment to permit callers to transmit messages to ADSI server 1400, and to permit ADSI server 1400 to forward these messages to the subscribers' telecommunications equipment.
  • Detector 4200 which preferably includes a conventional signal line detector, detects the type of telecommunications equipment a caller uses based on the type of signal received by transceiver 4100. Detector 4200 sends information indicating the equipment type as a selection signal to selector 4300.
  • Selector 4300 which includes a conventional selector such as a multiplexer/demultiplexer, routes the caller signals received by transceiver 4100 to ADSI translator 3200 using the selection signal from detector 4200. Selector 4300 also routes messages to the subscribers via transceiver 4100.
  • a conventional selector such as a multiplexer/demultiplexer
  • ADSI translator 3200 connects to interface 3100 and performs message translations from the formats used by the callers' telecommunications equipment to the format compatible with the subscribers' telecommunications equipment, or the ADSI text format, according to the implementation shown in Fig. 10.
  • Fig. 14 is a block diagram of ADSI translator 3200, including voice translator 5100, fax graphics translator 5200, text translator 5300, and miscellaneous translator 5400.
  • Voice translator 5100 includes controller 5120 and several voice translation units 5150 that translate voice messages to ADSI text format.
  • controller 5120 Upon receipt of a voice call, controller 5120 detects information regarding the caller, such as calling line identification (CLID) data, from the voice call signal by conventional mechanisms, and records the voice message. Controller 5120 then selects one of the voice translation units 5150 to translate the voice message to ADSI text format. The selected voice translation unit 5150 can use conventional translation software to perform this translation.
  • CLID calling line identification
  • controller 5120 When the selected voice translation unit 5150 finishes translating the voice message, controller 5120 generates an ADSI text message including the caller information and the translated voice message. Controller 5120 then sends the ADSI text message to interface 3100 for routing to the subscribers' telecommunications equipment.
  • Fax graphics translator 5200 includes controller 5220 and st-veral fax graphics translation units 5250 that translate fax graphics of fax transmissions to ADSI text format.
  • controller 5220 Upon receipt of a fax transmission, controller 5220 detects information regarding the caller, such as CLID data, from the fax transmission signal by conventional mechanisms, and stores the fax. Controller 5220 then selects one of the fax graphics translation units 5250 to translate fax graphics of the fax to ADSI text format. The selected fax graphics translation unit 5250 can use conventional translation software to perform this translation.
  • controller 5220 When the selected fax graphics translation unit 5250 finishes translating the fax, controller 5220 generates an ADSI text message including the caller information and the translated fax. Controller 5220 then sends the ADSI text message to interface 3100 for routing to the subscribers' telecommunications equipment. Similar to voice and fax graphics translators 5100 and 5200, text translator
  • controller 5300 includes controller 5320 and several text translation units 5350 that translate text messages to ADSI text format.
  • controller 5320 Upon receipt of an e-mail, page, or Short Messaging Service (SMS) message, controller 5320 detects information regarding the caller by conventional mechanisms, and stores the message. Controller 5320 then selects one of the text translation units 5350 to translate the message to ADSI text format. The selected text translation unit 5350 can use conventional translation software to perform this translation.
  • SMS Short Messaging Service
  • controller 5320 When the selected text translation unit 5350 finishes translating the message, controller 5320 generates an ADSI text message including the caller information and the translated message. Controller 5320 then sends the ADSI text message to interface 3100 for routing to the subscribers' telecommunications equipment.
  • Miscellaneous translator 5400 includes controller 5420 and backup translation units 5450 or supplementary translation units 5460 for increased message traffic.
  • Miscellaneous translator 5400 might, additionally or alternatively, include translation units for translating from formats not specifically mentioned herein.
  • Translators 5100-5400 might also include queuing mechanisms that buffer messages awaiting translation or translated messages waiting to be transferred to the subscribers' telecommunications equipment. In this case, the controllers could buffer translated messages and route them to subscribers' telecommunications equipment after a predetermined period of time or during idle periods. II. Call Processing.
  • Fig. 15 is a flowchart of call processing operations occurring at ADSI server 1400 (Fig. 12) in an implementation consistent with the principles of the present invention.
  • the call processing operations begin when a caller dials or enters a telephone number for sending a message to a subscriber.
  • the caller dials a telephone number corresponding to ADSI server 1400 or corresponding to the subscriber's telecommunications equipment.
  • the subscriber's telecommunications equipment relays the call to ADSI server 1400 by conventional mechanisms when the subscriber is unavailable to receive the call.
  • the caller interacts with ADSI server 1400 to identify the subscriber to which the caller desires to send a message.
  • the caller then sends the message in a format dependent upon the type of telecommunications equipment the caller uses to send the message.
  • Interface 3100 in ADSI server 1400 receives the message from the caller in the caller format [step 6100].
  • Interface 3100 determines the type of telecommunications equipment the caller uses from the type of signal received with the message [step 6200]. Based on the caller's telecommunications equipment type, interface 3100 sends the message to the appropriate translator within ADSI translator 3200. For example, if interface 3100 determines that the caller is using a facsimile machine, interface 3100 sends the message to fax graphics translator 5200 (Fig. 14) within ADSI translator 3200.
  • Controller 5220 within fax graphics translator 5200 analyzes the message to detect information regarding the caller from the message signal, as described above [step 6300]. Controller 5220 then either queues the message until a fax graphics translation unit 5250 becomes available or selects an available fax graphics translation unit to translate the message.
  • Controller 5220 appends the caller information to the translated message and generates an ADSI text message from the translated message [step 6500]. Controller 5220 then sends the ADSI text message to interface 3100.
  • Interface 3100 routes the ADSI text message to the appropriate subscriber over the PSTN [step 6600]. For example, interface 3100 might accomplish the routing by dialing the telephone number associated with the subscriber's ADSI telephone 1100 (Fig. 10), and attaching a suppressed ringing signal. In this way, interface 3100 transfers the message to ADSI telephone 1100 without any ringing tone to notify the subscriber audibly.
  • ADSI server 1400 might also permit callers to attach priority status to their messages, or permit subscribers to prioritize messages by designating messages from particular callers as high priority messages. In such a case, ADSI server 1400 might attach suppressed ringing signals to low priority messages transferred to the subscriber's telecommunications equipment. For high priority messages, however, ADSI server 1400 might send the messages without attaching suppressed ringing signals so that the subscriber can be notified immediately of the transferred high priority messages.
  • Fig. 16 is a flowchart of call processing operations occurring at the subscriber's telecommunications equipment in an implementation consistent with the principles of the present invention.
  • processor 2100 stores any message accompanying the call in memory 2200 [step 7300]. If the call is a telephone call, the accompanying message might be the identity of the caller, such as CLID data. Otherwise, the call is a transferred message.
  • Processor 2100 then notifies the subscriber of the message [step 7400].
  • Processor 2100 might perform the notification using one of several audio or visual mechanisms, such as by turning on or flashing a light, by displaying a message such as "YOU HAVE A MESSAGE" on display 2400, by displaying uV message itself, or by presenting an audible ringing tone.
  • processor 2100 might find no suppressed ringing signal accompanying the call, and may then notify the subscriber of the incoming call or message with an audible ringing tone.
  • Processor 2100 executes a simple software program to permit the subscriber to tailor the handling of messages as desired.
  • the subscriber might configure the ADSI telephone 1100 to screen particular messages or messages from certain or unrecognized parties, or to forward particular messages to another location.
  • the subscriber might also configure ADSI telephone 1100 to provide a particular type of message notification, such as a ringing tone, a visual display, or no notification at all. While one implementation consistent with the principles of the present invention has described the subscriber telecommunications equipment as an ADSI telephone and the network server as an ADSI server, this need not be the case.
  • the subscriber uses different types of telecommunications equipment capable of receiving text messages.
  • the subscriber equipment may be a GSM mobile unit.
  • the communications network would include a GSM mobile server that would translate messages from the different caller formats to SMS messages for transmission to the GSM mobile unit.
  • the subscriber equipment may include an Internet terminal or a facsimile machine.
  • a communications network consistent with the present invention might include an Internet server or a fax server to translate messages from the different caller formats to e-mail or fax graphics messages, respectively, for transmission to the Internet terminal or the facsimile machine.
  • the subscriber equipment might include a combination of one or more of the previously described telecommunications equipment.
  • the communications network would include a server resembling the universal mailbox described above.
  • the universal mailbox would record subscriber profile data that identifies the type of telecommunications equipment used by the subscriber. Using the subscriber profile data, the universal mailbox would translate messages from the different caller formats to a format compatible with the type of telecommunications equipment used the subscriber, as identified by the subscriber's profile data.
  • call processing at the respective server and at the subscriber's telecommunications equipment would be similar to the call processing operations described above with respect to Figs. 15 and 16.
  • the universal mailbox in an implementation consistent with the present invention permits subscribers to retrieve and respond to messages in any format, independent of the formats used to store, retrieve, and respond to the messages. Furthermore, systems and methods in another implementation consistent with the present invention automatically transfer messages to a subscriber's telecommunications equipment in a format compatible with that equipment without requiring the subscriber to initiate the process.

Abstract

A messaging center, connected to a communications network, processes messages intended for a subscriber. A caller sends a message to the message center in a first caller format. The message center stores the message in the first caller format, notifies the subscriber, and awaits a request for the stored message from the subscriber. In response to the message request, the message center sends the stored message to the subscriber in a first subscriber format independent of the first caller format. Alternatively, the messaging center automatically transfers the message in the first subscriber format to the subscriber equipment without requiring the subscriber to initiate the message transfer.

Description

UNIVERSAL MAILBOX AND SYSTEM FOR AUTOMATICALLY DELIVERING MESSAGES TO A TELECOMMUNICATIONS DEVICE
BACKGROUND OF THE INVENTION The present invention relates generally to messaging systems and more particularly to a universal messaging center or mailbox that notifies subscribers of any type of message that is waiting for them, for example, voice mail, fax mail, e-mail, etc. , and allows subscribers to retrieve and respond to the messages in formats independent not only of each other but also of the format in which the message was originally transmitted. The present invention further relates to a messaging system and method that automatically transfer messages for display on subscriber equipment.
The trend in the telecommunications industry is toward providing a wide variety of information and communication services, or messaging services, over various communications networks to remote subscribers having diverse analog and digital communications equipment. These messaging services might include voice messaging, facsimile messaging, electronic mail, electronic document interchange, interactive voice response, audio text, speech synthesis, speech recognition, video messaging, video mail, etc.
To provide these messaging services, different types of communications equipment and processing protocols connect to a single host system or messaging center that provides the messaging services. The messaging center performs protocol conversions between the format employed by the messaging center and the various telecommunications formats employed by the diverse subscriber equipment.
Companies that provide messaging services over the public telephone network traditionally use hardwired transceiving and protocol conversion equipment dedicated to a particular type of equipment and communications format and protocol. Unfortunately, this approach suffers from high costs and lack of flexibility and adaptability. The disadvantages arise because dedicated hardware cannot be readily modified to increase data throughput, or handle communication protocols from new telecommunications equipment or services. Supporting multiple types of messaging services for diverse communications equipment thus requires costly module replacements and new designs for dedicated hardware. Recently, some developers have proposed digital signal processing and multimedia interfaces to process the communication trunk lines. For example, U.S. Patent No. 5,497,373 to Hulen et al. describes a system with a host messaging center that supports numerous types of messaging applications and makes the necessary protocol conversions for different telecommunications protocols corresponding to various types of telecommunications media. The system uses multiple digital signal processors to perform real time protocol conversions between the different telecommunication protocols and the protocol of the host messaging center.
Fig. 1 is a block diagram showing how Hulen et al.'s messaging system might connect to multimedia subscribers through various public and private communications networks 110, including, for example, the public switched telephone network (PSTN), a public cellular or mobile telephone network (PLMN), and a packet switched public data network (PSPDN) . The messaging system includes telephony front end equipment 120, multimedia interface 130, and host messaging center 140. Telephony front end 120 interfaces to communications networks 110 and provides the necessary interface between a subscriber's voice or data channel from communications network 1 10 and the messaging system. Multimedia interface 130 performs protocol conversions of the information received in various telecommunications formats so host messaging center 140 can process and store the information in the host's data processing and storage format, typically a compressed data format.
Once converted, host messaging center 140 processes the relevant messaging information extracted from the communications channel to deliver the particular messaging or telephony service requested by the subscriber. Multimedia interface 130 then converts the information for responding to the subscriber's service request back into the communications protocol format used by the subscriber, and transmits the converted information to the subscriber via telephony front end 120 and communications network 1 10.
Multimedia interface 130 includes several parallel digital signal processors dynamically allocated to handle different types of protocol conversion for multiple communications channels. Host messaging center 140 downloads appropriate protocol conversion algorithms to selected digital signal processors depending upon the type of services required by a particular subscriber. The selected digital signal processors convert and store the information in the format of host messaging center 140 so host messaging center 140 can process the information according to the particular messaging service requested by the subscriber. The subscriber retrieves the information in the communications protocol format used by the subscriber.
With this system, a subscriber's responses to the retrieved information were limited to only the precise formats that the information was stored and retrieved. This limited the subscriber's options to retrieve and respond to messages by not allowing use of other telecommunications equipment having different or multiple formats. As a result, it is desirable to take advantage of the capabilities of current telecommunications equipment to provide subscribers with greater flexibility in the formats of retrieval and responses to messages.
In addition, conventional systems store pending messages until requested by a subscriber. The subscriber must therefore initiate the retrieval of the stored messages before the system delivers the messages to the subscriber's equipment. The subscriber might initiate message retrieval by dialing a telephone number for the messaging service and following a series of menus to retrieve the pending messages. As a result, a need has arisen to promptly notify and deliver messages to the subscriber's telecommunications equipment without requiring the subscriber to initiate retrieval of the messages.
SUMMARY OF THE INVENTION The present invention provides a universal mailbox by which a subscriber can retrieve a pending message in a format independent of the format used to store the message, and respond to the message in a format independent of the format used to store or retrieve the message. In addition, the present invention prcvides a system and method that automatically translate messages to a format used by a subscriber's telecommunications equipment and deliver the translated messages to the subscriber's telecommunications equipment independent of any action by the subscriber. In accordance with an implementation consistent with the present invention, the universal mailbox processes messages intended for a subscriber. A caller sends a message to the message center in a first caller format. The message center stores the message in the first caller format, notifies the subscriber, and awaits a request for the stored message from the subscriber. In response to the message request, the message center sends the stored message to the subscriber in a first subscriber format independent of the first caller format.
If the subscriber desires, the subscriber constructs a response to the message and sends it to the message center in a second subscriber format independent of the first caller format and the first subscriber format. The message center stores the response in the second subscriber format and sends the stored response to the caller in a second caller format independent of the first caller format and the first and second subscriber formats.
In accordance with another implementation consistent with the present invention, the system comprises a receiving element, a translating element, and a routing element. The receiving element receives messages intended for subscriber equipment from caller equipment in caller formats. The translating element translates the messages to a subscriber format compatible with the subscriber equipment. The routing element automatically transfers the translated messages to the subscriber equipment without requiring the subscriber to initiate the message transfer.
BRIEF DESCRIPTION OF THE DRAWINGS The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate an embodiment of the invention and, together with the description, explain the objects, advantages and principles of the invention. In the drawings,
Fig. 1 is a block diagram of a conventional messaging system; Fig. 2 is a block diagram of an exemplary communications network having the universal mailbox of the present invention; Fig. 3 is a block diagram of the elements of the universal mailbox shown in
Fig. 2; Fig. 4 is a block diagram of the elements of the interface shown in Fig. 3;
Fig. 5 is a block diagram of the elements of the service provider shown in Fig.3;
Fig. 6 is a block diagram of the elements of the message translator shown in Fig. 3;
Fig. 7 is a flowchart of a process for storing a message in the universal mailbox consistent with the principles of the present invention;
Fig. 8 is a flowchart of a process for retrieving a message from the universal mailbox consistent with the principles of the present invention; Fig. 9 is a flowchart of a process for responding to a retrieved message consistent with the principles of the present invention;
Fig. 10 is a block diagram of an exemplary communications network in another implementation consistent with the present invention;
Fig. 11 is a block diagram of the subscriber equipment shown in Fig. 10; Fig. 12 is a block diagram of elements of the ADSI server shown in Fig. 10;
Fig. 13 is a block diagram of elements of the interface shown in Fig. 12;
Fig. 14 is a block diagram of elements of the ADSI translator shown in Fig. 12;
Fig. 15 is a flowchart of call processing operations occurring at the ADSI server in an implementation consistent with the present invention; and
Fig. 16 is a flowchart of call processing operations occurring at the subscriber's telecommunications equipment in an implementation consistent with the present invention.
DETAILED DESCRIPTION
The following detailed description of the invention refers to the accompanying drawings. The same reference numbers in different drawings identify the same or similar elements. Also, the following detailed description does not limit the invention. Instead, the scope of the invention is defined by the appended claims. In the detailed description that follows, "subscriber" refers to a person that subscribes to the services provided by the systems and methods consistent with the present invention. The subscriber can store messages for other subscribers or retrieve messages that have been left for the subscriber. A "caller," on the other hand, refers to a person who does not subscribe to the services. The caller's actions are limited to leaving messages for subscribers. Systems and methods in an implementation consistent with the present invention permit subscribers to retrieve and respond to any type of stored message in whatever format the subscribers desire.
Systems and methods in another implementation consistent with the present invention receive messages intended for subscribers, translate the messages to a form compatible with the subscribers' telecommunications equipment, and automatically transfer the messages to the subscribers' telecommunications equipment without requiring that the subscribers initiate the transfer process.
EXEMPLARY UNIVERSAL MAILBOX SYSTEM I. System Elements. Fig. 2 is a block diagram of an exemplary communications network containing the universal mailbox of the present invention. Subscribers of the universal mailbox service connect to the network via a variety of telecommunications equipment through analog, digital, and Internet lines, and wireless connections. The subscriber equipment includes, but is not limited to, group 1, 2, 3 facsimile machine 211, Plain Old Telephone System (POTS) telephone 212, Analog Display Services Interface (ADSI) telephone 213, group 4 facsimile machine 214, ISDN telephone 215, computer terminal 216, Personal Communications Services (PCS) wireless telephone 217, PCS mobile telephone 218, and analog/digital cellular telephone 219. ADSI telephone 213 might include group 3 facsimile machine 213-2 and printer 213-4 connected thereto.
End offices 220 connect the subscriber equipment, except for Internet terminal 216, to the network. Group 1, 2, 3 facsimile machine 211, POTS telephone 212, and ADSI telephone 213 connect to end offices 220 over conventional analog lines. Group 4 facsimile machine 214 and ISDN telephone 215 connect over conventional digital lines. PCS wireless telephone 217, PCS mobile telephone 218, and analog/digital cellular telephone 219 connect to end offices 220 via conventional wireless connections.
End office 220 connects to universal mailbox 230 by conventional mechanisms over a Public Telecommunications Network (PTN), such as the Public Switched Telephone Network (PSTN). Internet terminal 216, on the other hand, connects to universal mailbox 230 by conventional mechanisms over the Internet. Universal mailbox 230 includes a computer with conventional connections to the PTN and the Internet, and might include a UNIX-capable computer, such as an HP model or the IBM Rise 6000. Fig. 3 is a block diagram of the elements of universal mailbox 230. Universal mailbox 230 preferably includes interface 310, service provider 320, subscriber mailbox 330, and message translator 340. Interface 310 connects universal mailbox 230 to various telecommunications networks, including the PTN and the Internet. Fig. 4 is a block diagram of the elements of interface 310, including transceivers 410, detectors 420, and selectors 430. Transceivers 410 interface with the various networks, including the PTN and the Internet, and exchange signals with the subscriber equipment to permit subscribers to store, retrieve, and respond to messages in universal mailbox 230, and to permit universal mailbox 230 to notify the subscribers of pending messages awaiting retrieval. Detectors 420, which preferably include conventional signal line detectors, detect the type of telecommunications equipment a subscriber is using based upon the types of signals received by transceivers 410. Detectors 420 send information indicating the equipment type to message translator 340 and a selection signal to selectors 430. Selectors 430, which include conventional selectors, such as multiplexers/demultiplexers, route the subscriber signals received by transceivers 410 to service provider 320 using the selection signal from detectors 420, and also route notification signals to the subscribers via transceivers 410.
Returning to Fig. 3, service provider 320 connects to interface 310, subscriber mailbox 330, and message translator 340, and provides subscriber services in the various forms as the subscribers require. Fig. 5 is a block diagram of possible elements of service provider 320, including voice mail server 510, ADSI mail server 520, fax mail server 530, e-mail server 540, and page server 550.
Voice mail server 510 provides voice mail services for a subscriber, including the storage and retrieval of voice messages in subscriber mailbox 330. Upon receipt of a voice call, voice mail server 510 detects information regarding the caller, such as calling line identification (CLID) data, from the voice call signal by conventional mechanisms, and stores the caller information along with the voice message in subscriber mailbox 330.
ADSI mail server 520 provides ADSI mail services for the subscriber, including the storage and retrieval of voice, ADSI text, and mixed voice and ADSI text messages in subscriber mailbox 330. Upon receipt of ADSI mail, ADSI mail server 520 detects the caller information from the ADSI mail signal, as described above, and stores the caller information along with the ADSI mail in subscriber 330. Fax mail server 530, e-mail server 540, and page server 550 store and retrieve fax, e- mail, and page messages, respectively, for the subscriber in the same manner set forth above.
In addition to storing and retrieving the various forms of subscriber messages, servers 510 through 550 also notify the subscribers of pending messages in subscriber mailbox 330 that await retrieval. Table 1 shows examples of various forms of subscriber notification based upon the type of telecommunications equipment the subscriber uses to retrieve the pending messages.
RETRIEVAL
DEVICE POTS Phone ADSI Phone Pager Fax Computer
NOTIFICATION >Phone call >Phone call >Deliver the >Deliver the >Audible or
TYPES message. message. visual alert
>Message >Message waiting on screen waiting light light
>Deliver the
>Message >Message waiting message. waiting tone. tone
>Display message information on screen
>Download message to phone (for non-voice messages).
TABLE 1 Returning to Fig. 3, subscriber mailbox 330 preferably includes a large- capacity memory device, such as a disk array, with connections to service provider 320 and message translator 340. Subscriber mailbox 330 stores subscriber messages in the different subscriber formats. The particular formats of a pending stored message might include the format used by the caller or the subscriber leaving the message and the format typically requested by the subscriber, as described below. Subscriber mailbox 330 preferably stores the pending messages in both of these formats. Subscriber mailbox 330 preferably also stores a database of subscriber profile data. The subscriber profile data includes subscriber-defined information regarding the subscriber's notification preferences. The subscriber profile data might include any of the notification types shown in Table 1, including notifying the subscriber using a message waiting light or tone, or by sending part or all of the message to the subscriber as the notification.
The subscriber profile data could be more specific. The subscriber might associate a notification type with a specific type of telecommunications equipment. For example, the subscriber could designate notification by an ADSI text message when retrieving messages using ADSI phone 213. Message translator 340 connects to subscriber mailbox 330, interface 310, and service provider 320, and performs translations between the various subscriber message formats. Fig. 6 is a block diagram of the elements of message translator 340, including controller 610, plain telephone translator 620, fax machine translator 630, ADSI telephone translator 640, computer translator 650, pager translator 660, and miscellaneous translator 670.
Controller 610 preferably includes a standard processor that controls the operation of translators 620 through 670. For each message retrieval, controller 610 records the type of telecommunications equipment the subscriber uses based on the subscriber equipment detected by detectors 420 of interface 310. From the recorded equipment type, controller 610 determines a normal retrieval format for each subscriber. If a subscriber typically retrieves pending messages using POTS telephone 212, for example, controller 610 records the subscriber's normal retrieval format as a voice format. Controller 610 stores the subscriber's normal retrieval format in subscriber mailbox 330.
During idle periods, as the pending messages reside in subscriber mailbox 330, controller 610 retrieves the pending messages from subscriber mailbox 330, translates them from the stored format to the normal retrieval format using one of the translators 620 through 670, and returns the translated messages to subscriber mailbox 330. Translators 620 through 670 execute conventional translation techniques, such as described in U.S. Patent No. 5,497,373 to Hulen et al.. to perform translations from the stored format to the subscriber's normal retrieval format. Table 2 shows examples of various translations performed by translators 620 through 670.
RETRIEVAL
DEVICE POTS Phone ADSI Phone Fax Computer Pager
TRANSLATOR
Plain telephone None. Message Voice to text to Voice to sound Message information can Fax graphics, file (and to text information be provided in and Message for hearing only.
ADSI text information. impaired), and format. Voice message to ADSI text information. used for hearing impaired service. RETRIEVAL
DEVICE POTS Phone ADSI Phone Fax Computer Pager
Fax machine Fax graphics Fax graphics to None. Fax graphics to Message to text to ADSI text. computer information voice. graphics, and only. message information.
ADSI telephone None for None. ADSI text to ADSI text to Message voice. ADSI Fax graphics. text. information text to voice. only.
Computer Text to voice. Text to ADSI Text to Fax None. Message text. graphics. information only.
Pager Text to voice. Text to ADSI Text to Fax None. None. text. graphics.
TABLE 2
II. Call Processing.
Figs. 7-9 are flowcharts illustrating the operation of the universal mailbox consistent with the principles of the present invention. Fig. 7 is a flowchart of a process for storing a message in universal mailbox 230. The process begins when a caller sends a message to a subscriber in a caller format. The caller format depends upon the type of telecommunications equipment the caller utilizes to send the message.
The caller may send the message to universal mailbox 230 or to the subscriber's telecommunications equipment. The subscriber's telecommunications equipment would then relay the message to universal mailbox 230 by conventional mechanisms, when the subscriber is unavailable to receive the message.
In any event, interface 310 in universal mailbox 230 receives the message from the caller in the caller format [step 710], and forwards it to service provider 320. Service provider 320 analyzes the message to detect information regarding the caller from the message signal, as described above. Service provider 320 then stores the message in subscriber mailbox 330 in the caller format along with the detected caller information [step 720], and notifies the subscriber of the pending message [step 730]. Service provider 320 notifies the subscriber according to the subscriber profile data stored in subscriber mailbox 330. The subscriber notification may include a message waiting light or tone on the subscriber's telephone, or the message itself delivered to the subscriber's ADSI telephone, pager, fax, or computer (Table 1).
Off-line, during idle periods, message translator 340 determines the subscriber's normal retrieval format from the information stored in subscriber mailbox 330 [step 740]. When the caller format differs from the subscriber's normal retrieval format, message translator 340 translates the message from the caller format to the subscriber's normal retrieval format [step 750]. Message translator 340 then stores the message in subscriber mailbox 330 in the subscriber's normal retrieval format [step 760], preferably without erasing the message in the caller format. As a result, subscriber mailbox 330 stores the message in both the caller format and the subscriber's normal retrieval format.
When the subscriber wants to retrieve a pending message, the process shown by the flowchart in Fig. 8 occurs. The subscriber establishes a connection between the subscriber's telecommunications equipment and universal mailbox 230 to request retrieval of the pending message. The subscriber might accomplish this by dialing universal mailbox 230's telephone number, or by configuring the subscriber's telecommunications equipment to automatically establish the connection.
Interface 310 of universal mailbox 230 receives the subscriber's request for retrieval of the pending message [step 810], and detects the type of telecommunications equipment the subscriber used to make the request [step 820]. Because some types of telecommunications equipment permit the subscriber to retrieve the pending message in more than one form, the subscriber must specify the desired retrieval form when using these types of telecommunications equipment. For example, if the subscriber uses ADSI telephone 213 to retrieve the pending message, the subscriber must specify whether the pending message should be downloaded in voice or ADSI text form.
Interface 310 then routes the request to service provider 320. Based on the detected type of subscriber telecommunications equipment and any subscriber specified retrieval format, service provider 320 determines the subscriber's retrieval format [step 830]. Service provider 320 reads the pending message from subscriber mailbox 330 and determines whether the message is already in the retrieval format [step 840]. The message would already be in the retrieval format if the retrieval format is the same as the caller format or the subscriber's normal retrieval format. If the message is already in the retrieval format, then service provider 320 sends the message to the subscriber [step 850].
If the message is not already in the retrieval format, service provider 320 notifies message translator 340. Message translator 340 reads the message from subscriber mailbox 330 and translates the message to the retrieval format [step 860]. After translation, message translator 340 gives the message to service provider 320. Service provider 320, in turn, sends the message to the subscriber in the retrieval format [step 870].
If the subscriber wants to respond to the retrieved message, the subscriber must first determine what form the response should take. Table 3 shows examples of various responses permitted by some types of telecommunications equipment.
RETRIEVAL
DEVICE POTS Phone ADSI Phone Pager Fax Computer
RESPONSE >Phone call. >Phone call >Message >Phone call >E-mail
TYPES information.
>Text message. >Fax. >E-mail with voice file attachment.
TABLE 3
Once the subscriber determines what form the response will take, the process shown by the flowchart in Fig. 9 occurs. The subscriber generates a response for the caller and sends it to universal mailbox 230. Interface 310 receives the response from the subscriber in the response format [step 910] , and forwards it to service provider 320. The response format may differ from both the caller format and the retrieval format.
Upon receipt of the response, service provider 320 determines whether the caller is also a subscriber to the universal mailbox services by checking for the caller's identity in subscriber mailbox 330 [step 920]. If the caller is a subscriber, service provider 320 stores the response in subscriber mailbox 330 in the response format [step 930], and notifies the caller of the pending response, in the manner described above [step 940].
Off-line, during idle periods, message translator 340 determines the caller's normal retrieval format from the information stored in subscriber mailbox 330 [step 950]. When the response format differs from the caller's normal retrieval format, message translator 340 translates the response from the response format to the caller's normal retrieval format [step 960]. Message translator 340 then stores the response in the caller's normal retrieval format in subscriber mailbox 330 [step 970]. If the caller is not also a subscriber, service provider 320 notifies message translator 340 to translate the response to the caller format, the same format as the original message sent by the caller [step 980]. After translating the response, message translator 340 returns it to service provider 320. Service provider then determines the location of the caller, including the caller's e-mail address, telephone number, or fax number, from the caller information stored in subscriber mailbox 330 [step 990]. Alternatively, service provider 320 could obtain the caller's location from the subscriber. Service provider 320 might obtain the caller's location from the subscriber when the caller information would not direct the response to the caller's correct location, for example, when the caller originally sent the message from public telecommunications equipment.
Once service provider 320 obtains the caller's correct location, service provider 320 transmits the response to the caller in the caller format [step 995]. This transmission might take the form of a telephone call, a fax, an e-mail, or a page to the caller. Tables 1 through 3 show types of notification, translators, and responses, respectively, corresponding to various types of telecommunications equipment. These were presented as examples only and would obviously include other types of notification, translators, responses, and telecommunications equipment, taking advantage of new advancements in the art, as well as the development of new types of telecommunications equipment. Furthermore, the subscriber has been described as responding to a retrieved message using the same telecommunications equipment used to retrieve the message. This need not be the case, however. The universal mailbox consistent with the principles of the present invention permits a subscriber to respond to a pending message using a different type of telecommunications equipment than was used to retrieve the message without requiring the subscriber to retrieve the message a second time. The subscriber need only record the reference number associated with the retrieved message to inform the universal mailbox of the identity of the message to which the subscriber subsequently responds. EXEMPLARY SYSTEM WITH AUTOMATIC MESSAGE DELIVERY
I. System Elements.
Fig. 10 is a block diagram of communications network 1000 in another implementation consistent with the principles of the present invention. A subscriber using, for example, ADSI telephone 1 100 receives messages from callers using different types of telecommunications equipment. The caller telecommunications equipment might include group 1, 2, 3, or 4 facsimile machine 1210, POTS or ISDN telephone 1220, Global System for Mobile Communications (GSM) mobile unit 1230, and Internet terminal 1240.
Fig. 11 is a block diagram of ADSI telephone 1100, which includes processor 2100, memory 2200, input/output interface 2300, display 2400, keys 2500, and telephone handset 2600. Processor 2100 is a standard microprocessor that controls operation of ADSI telephone 1 100, including the processing of incoming voice calls and text messages. Memory 2200 is a conventional memory device, such as a RAM, that stores incoming voice and text messages. Input/output interface 2300 connects processor 2100 to input and output devices, such as display 2400, keys 2500, and telephone handset 2600. Display 2400 is a conventional flat screen display, such as an LCD display, that displays information to the subscriber. Keys 2500 include several function keys and regular telephone alphanumeric keys to permit the subscriber to input information and dial telephone numbers. Telephone handset 2600 is a conventional telephone handset that permits the subscriber to make and receive voice calls. Returning to Fig. 10, end offices 1310 and 1320 connect the subscriber and caller telecommunications equipment, except for Internet terminal 1240, to network 1000. ADSI telephone 1100, group 1, 2, 3 facsimile machine 1210, and POTS telephone 1220 connect to end offices 1310 and 1320 over conventional analog lines. Group 4 facsimile machine 1210 and ISDN telephone 1220 connect over conventional digital lines. GSM mobile unit 1230 connects to end offices 1320 via a GSM network.
End offices 1310 and 1320 are standard Private Branch Exchanges (PBXs) or Class 5 telephone switches that connect to ADSI server 1400 by conventional mechanisms over a public voice network, such as the PSTN. Internet terminal 1240, on the other hand, connects to ADSI server 1400 by conventional mechanisms over a data network, such as the Internet.
ADSI server 1400 includes a computer with conventional connections to various telecommunications networks, such as the PSTN and the Internet, and might include a UNIX-capable computer, such as an HP model or the IBM Rise 6000. ADSI server 1400 translates messages from the callers and presents the translated messages to the subscribers' telecommunications equipment.
Fig. 12 is a block diagram of elements of ADSI server 1400 consistent with the principles of the present invention. ADSI server 1400 preferably includes interface 3100 and ADSI translator 3200. Interface 3100 connects ADSI server 1400 to various telecommunications networks, including the PSTN and the Internet.
Fig. 13 is a block diagram of elements of interface 3100, including transceiver 4100, detector 4200, and selector 4300. While Fig. 13 shows only a single transceiver, detector, and selector, interface 3100 actually includes several of these elements for concurrently handling messages from several different callers.
Transceiver 4100 interfaces with the various networks, including the PSTN and the Internet, and exchanges signals with the subscribers' and callers' telecommunications equipment to permit callers to transmit messages to ADSI server 1400, and to permit ADSI server 1400 to forward these messages to the subscribers' telecommunications equipment. Detector 4200, which preferably includes a conventional signal line detector, detects the type of telecommunications equipment a caller uses based on the type of signal received by transceiver 4100. Detector 4200 sends information indicating the equipment type as a selection signal to selector 4300. Selector 4300, which includes a conventional selector such as a multiplexer/demultiplexer, routes the caller signals received by transceiver 4100 to ADSI translator 3200 using the selection signal from detector 4200. Selector 4300 also routes messages to the subscribers via transceiver 4100.
Returning to Fig. 12, ADSI translator 3200 connects to interface 3100 and performs message translations from the formats used by the callers' telecommunications equipment to the format compatible with the subscribers' telecommunications equipment, or the ADSI text format, according to the implementation shown in Fig. 10. Fig. 14 is a block diagram of ADSI translator 3200, including voice translator 5100, fax graphics translator 5200, text translator 5300, and miscellaneous translator 5400.
Voice translator 5100 includes controller 5120 and several voice translation units 5150 that translate voice messages to ADSI text format. Upon receipt of a voice call, controller 5120 detects information regarding the caller, such as calling line identification (CLID) data, from the voice call signal by conventional mechanisms, and records the voice message. Controller 5120 then selects one of the voice translation units 5150 to translate the voice message to ADSI text format. The selected voice translation unit 5150 can use conventional translation software to perform this translation.
When the selected voice translation unit 5150 finishes translating the voice message, controller 5120 generates an ADSI text message including the caller information and the translated voice message. Controller 5120 then sends the ADSI text message to interface 3100 for routing to the subscribers' telecommunications equipment.
Fax graphics translator 5200 includes controller 5220 and st-veral fax graphics translation units 5250 that translate fax graphics of fax transmissions to ADSI text format. Upon receipt of a fax transmission, controller 5220 detects information regarding the caller, such as CLID data, from the fax transmission signal by conventional mechanisms, and stores the fax. Controller 5220 then selects one of the fax graphics translation units 5250 to translate fax graphics of the fax to ADSI text format. The selected fax graphics translation unit 5250 can use conventional translation software to perform this translation.
When the selected fax graphics translation unit 5250 finishes translating the fax, controller 5220 generates an ADSI text message including the caller information and the translated fax. Controller 5220 then sends the ADSI text message to interface 3100 for routing to the subscribers' telecommunications equipment. Similar to voice and fax graphics translators 5100 and 5200, text translator
5300 includes controller 5320 and several text translation units 5350 that translate text messages to ADSI text format. Upon receipt of an e-mail, page, or Short Messaging Service (SMS) message, controller 5320 detects information regarding the caller by conventional mechanisms, and stores the message. Controller 5320 then selects one of the text translation units 5350 to translate the message to ADSI text format. The selected text translation unit 5350 can use conventional translation software to perform this translation.
When the selected text translation unit 5350 finishes translating the message, controller 5320 generates an ADSI text message including the caller information and the translated message. Controller 5320 then sends the ADSI text message to interface 3100 for routing to the subscribers' telecommunications equipment.
Miscellaneous translator 5400 includes controller 5420 and backup translation units 5450 or supplementary translation units 5460 for increased message traffic. Miscellaneous translator 5400 might, additionally or alternatively, include translation units for translating from formats not specifically mentioned herein.
Translators 5100-5400 might also include queuing mechanisms that buffer messages awaiting translation or translated messages waiting to be transferred to the subscribers' telecommunications equipment. In this case, the controllers could buffer translated messages and route them to subscribers' telecommunications equipment after a predetermined period of time or during idle periods. II. Call Processing.
Fig. 15 is a flowchart of call processing operations occurring at ADSI server 1400 (Fig. 12) in an implementation consistent with the principles of the present invention. The call processing operations begin when a caller dials or enters a telephone number for sending a message to a subscriber. The caller dials a telephone number corresponding to ADSI server 1400 or corresponding to the subscriber's telecommunications equipment. When the caller dials the telephone number of the subscriber's telecommunications equipment, the subscriber's telecommunications equipment relays the call to ADSI server 1400 by conventional mechanisms when the subscriber is unavailable to receive the call.
The caller interacts with ADSI server 1400 to identify the subscriber to which the caller desires to send a message. The caller then sends the message in a format dependent upon the type of telecommunications equipment the caller uses to send the message. Interface 3100 in ADSI server 1400 receives the message from the caller in the caller format [step 6100].
Interface 3100 determines the type of telecommunications equipment the caller uses from the type of signal received with the message [step 6200]. Based on the caller's telecommunications equipment type, interface 3100 sends the message to the appropriate translator within ADSI translator 3200. For example, if interface 3100 determines that the caller is using a facsimile machine, interface 3100 sends the message to fax graphics translator 5200 (Fig. 14) within ADSI translator 3200.
Controller 5220 within fax graphics translator 5200 analyzes the message to detect information regarding the caller from the message signal, as described above [step 6300]. Controller 5220 then either queues the message until a fax graphics translation unit 5250 becomes available or selects an available fax graphics translation unit to translate the message.
Eventually, one of the fax graphics translation units 5250 translates the message to ADSI text format [step 6400]. Controller 5220 appends the caller information to the translated message and generates an ADSI text message from the translated message [step 6500]. Controller 5220 then sends the ADSI text message to interface 3100. Interface 3100 routes the ADSI text message to the appropriate subscriber over the PSTN [step 6600]. For example, interface 3100 might accomplish the routing by dialing the telephone number associated with the subscriber's ADSI telephone 1100 (Fig. 10), and attaching a suppressed ringing signal. In this way, interface 3100 transfers the message to ADSI telephone 1100 without any ringing tone to notify the subscriber audibly.
ADSI server 1400 might also permit callers to attach priority status to their messages, or permit subscribers to prioritize messages by designating messages from particular callers as high priority messages. In such a case, ADSI server 1400 might attach suppressed ringing signals to low priority messages transferred to the subscriber's telecommunications equipment. For high priority messages, however, ADSI server 1400 might send the messages without attaching suppressed ringing signals so that the subscriber can be notified immediately of the transferred high priority messages. Fig. 16 is a flowchart of call processing operations occurring at the subscriber's telecommunications equipment in an implementation consistent with the principles of the present invention. When a call is received by ADSI telephone 1100 (Fig. 11) [step 7100], processor 2100 analyzes data accompanying the call to determine the presence of a suppressed ringing signal [step 7200]. Processor 2100 might use such a determination to distinguish received telephone calls from received text messages.
After the data analysis, processor 2100 stores any message accompanying the call in memory 2200 [step 7300]. If the call is a telephone call, the accompanying message might be the identity of the caller, such as CLID data. Otherwise, the call is a transferred message.
Processor 2100 then notifies the subscriber of the message [step 7400]. Processor 2100 might perform the notification using one of several audio or visual mechanisms, such as by turning on or flashing a light, by displaying a message such as "YOU HAVE A MESSAGE" on display 2400, by displaying uV message itself, or by presenting an audible ringing tone. For example, based on the data analysis, processor 2100 might find no suppressed ringing signal accompanying the call, and may then notify the subscriber of the incoming call or message with an audible ringing tone.
Processor 2100 executes a simple software program to permit the subscriber to tailor the handling of messages as desired. Using keys 2500, the subscriber might configure the ADSI telephone 1100 to screen particular messages or messages from certain or unrecognized parties, or to forward particular messages to another location. The subscriber might also configure ADSI telephone 1100 to provide a particular type of message notification, such as a ringing tone, a visual display, or no notification at all. While one implementation consistent with the principles of the present invention has described the subscriber telecommunications equipment as an ADSI telephone and the network server as an ADSI server, this need not be the case. In other implementations consistent with the present invention, the subscriber uses different types of telecommunications equipment capable of receiving text messages. For example, the subscriber equipment may be a GSM mobile unit. In this case, the communications network would include a GSM mobile server that would translate messages from the different caller formats to SMS messages for transmission to the GSM mobile unit.
In still other implementations, the subscriber equipment may include an Internet terminal or a facsimile machine. In these cases, a communications network consistent with the present invention might include an Internet server or a fax server to translate messages from the different caller formats to e-mail or fax graphics messages, respectively, for transmission to the Internet terminal or the facsimile machine. In yet another implementation, the subscriber equipment might include a combination of one or more of the previously described telecommunications equipment. In this case, the communications network would include a server resembling the universal mailbox described above. The universal mailbox would record subscriber profile data that identifies the type of telecommunications equipment used by the subscriber. Using the subscriber profile data, the universal mailbox would translate messages from the different caller formats to a format compatible with the type of telecommunications equipment used the subscriber, as identified by the subscriber's profile data.
In any of the implementations described above, call processing at the respective server and at the subscriber's telecommunications equipment would be similar to the call processing operations described above with respect to Figs. 15 and 16.
While the systems and methods in this implementation consistent with the present invention have been described as including a server that automatically transfers messages to subscriber equipment. These systems and methods are equally applicable to subscriber equipment that automatically retrieves messages from a server without the aid of the subscriber. Such subscriber equipment would periodically call the server to retrieve messages pending for the subscriber, and would retrieve these messages without intervention by the subscriber. In this case, a universal mailbox similar to the one described above would be desirable as the server. CONCLUSION
The universal mailbox in an implementation consistent with the present invention permits subscribers to retrieve and respond to messages in any format, independent of the formats used to store, retrieve, and respond to the messages. Furthermore, systems and methods in another implementation consistent with the present invention automatically transfer messages to a subscriber's telecommunications equipment in a format compatible with that equipment without requiring the subscriber to initiate the process.
The foregoing description of preferred embodiments of the present invention provides illustrations and descriptions, but is not intended to be exhaustive nor limit the invention to the precise form disclosed. Modifications and variations are possible in light of the above teachings or may be acquired from practice of -be invention. The scope of the invention is defined by the claims and their equivalents.

Claims

WHAT IS CLAIMED IS: 1. A server in a telecommunications network comprising: means for receiving information intended for a subscriber from a caller in a caller format; means for translating the information to a subscriber format compatible with equipment of the subscriber; and means for automatically transferring the translated information to the subscriber equipment independent of any action by the subscriber.
2. The server of claim 1, wherein the receiving means includes: means for detecting signals from the caller, and means for determining the caller format from the detected signals.
3. The server of claim 1, wherein the receiving means includes: means for detecting caller data, and means for identifying the caller based on the detected caller data.
4. The server of claim 3, wherein the translating means includes: means for generating a subscriber message from the detected caller data and the translated information.
5. The server of claim 4, wherein the transferring means includes: means for transmitting the subscriber message for display on the subscriber equipment.
6. The server of claim 1, wherein the transferring means includes: means for sending suppressed ringing signals with the translated information to the subscriber equipment.
7. The server of claim 6, wherein the receiving means includes: means for prioritizing the received information; and wherein the transferring means further includes: means for transmitting suppressed ringing signals to the subscriber equipment when the prioritizing means prioritizes the received information as a predetermined type of priority information.
8. The server of claim 1, further comprising: means for storing subscriber profile data indicating a type of the subscriber equipment.
9. The server of claim 8, wherein the translating means includes: means for translating the information to a subscriber format compatible with the subscriber equipment type indicated in the stored subscriber profile data.
10. The server of claim 1 , wherein the transferring means includes: means for receiving periodic polling requests from the subscriber equipment, and means for sending the translated information to the subscriber equipment in response to the polling requests.
11. A method for automatically transferring information to subscriber equipment, comprising the steps of: receiving information intended for a subscriber from a caller in a caller format; translating the information to a subscriber format compatible with the subscriber equipment; and automatically transferring the translated information to the subscriber equipment independent of any action by the subscriber.
12. The method of claim 11 , wherein the receiving step includes the substeps of: detecting signals from the caller, and determining the caller format from the detected signals.
13. The method of claim 11, wherein the receiving step includes the substeps of: detecting caller data, and identifying the caller based on the detected caller data.
14. The method of claim 13, wherein the translating step includes the substep of: generating a subscriber message from the detected caller data and the translated information.
15. The method of claim 14, wherein the transferring step includes the substep of: transmitting the subscriber message for display on the subscriber equipment.
16. The method of claim 11 , wherein the transferring step includes the substep of: sending suppressed ringing signals with the translated information to the subscriber equipment.
17. The method of claim 16, wherein the receiving step includes the substep of: prioritizing the received information; and wherein the transferring step further includes the substep of: transmitting suppressed ringing signals to the subscriber equipment when the received information is prioritized as a predetermined type of priority information.
18. The method of claim 11 , further comprising the step of: storing subscriber profile data indicating a type of the subscriber equipment.
19. The method of claim 18, wherein the translating step includes the substep of: translating the information to a subscriber format compatible with the subscriber equipment type indicated in the stored subscriber profile data.
20. The method of claim 11 , wherein the transferring step includes the substeps of: receiving periodic polling requests from the subscriber equipment, and sending the translated information to the subscriber equipment in response to the polling requests.
21. A network comprising : subscriber equipment of at least one type; caller equipment of several types; a communications medium connecting the subscriber equipment and the caller equipment; and a server connected to the communications medium to receive messages from the caller equipment and to send the messages to the subscriber equipment, the server comprising: means for receiving the messages from the caller equipment in caller formats, means for translating the received messages to a subscriber format compatible with the subscriber equipment, and means for automatically transferring the translated messages to the subscriber equipment independent of prior action by a user of the subscriber equipment.
22. The network of claim 21 , wherein the receiving means includes: means for detecting signals from the caller equipment, and means for determining the caller formats from the detected signals.
23. The network of claim 21 , wherein the receiving means includes: means for detecting caller data, and means for identifying callers based on the detected caller data.
24. The network of claim 23, wherein the translating means includes: means for generating subscriber messages from the detected caller data and the translated messages.
25. The network of claim 24, wherein the transferring means includes: means for transmitting the subscriber messages for display on the subscriber equipment.
26. The network of claim 21 , wherein the transferring means includes : means for sending suppressed ringing signals with the translated messages to the subscriber equipment.
27. The network of claim 26, wherein the receiving means includes: means for prioritizing the received messages; and wherein the transferring means further includes: means for transmitting suppressed ringing signals to the subscriber equipment when the prioritizing means prioritizes the received messages as predetermined types of priority messages.
28. The network of claim 21 , wherein the server further comprises: means for storing subscriber profile data indicating -. lype of the subscriber equipment.
29. The network of claim 28, wherein the translating means includes: means for translating the messages to a subscriber format compatible with the subscriber equipment type indicated in the stored subscriber profile data.
30. The network of claim 21 , wherein the subscriber equipment includes: means for receiving the messages transferred from the server, means for processing the messages, means for storing the messages, and means for notifying the user of the subscriber equipment of the stored messages.
31. The network of claim 30, wherein the processing means includes: means for determining message types of the received messages; and wherein the storing means includes: means for storing notification preference data indicating notification techniques desired by the user for the different message types of the received messages.
32. The network of claim 31 , wherein the notifying means includes: means for notifying the user, using the stored notification techniques, based on the determined message types.
33. The network of claim 21 , wherein the subscriber equipment includes: means for periodically transmitting polling requests to the server; and wherein the transferring means includes: means for sending the translated messages in response to the polling requests.
34. A method for transmitting messages from caller equipment of several types to subscriber equipment of at least one type via a network server, comprising the steps of: receiving messages from the caller equipment in caller formats at the network server; translating the received messages to a subscriber format compatible with the subscriber equipment; automatically transferring the translated messages to the subscriber equipment independent of prior action by a user of the subscriber equipment; receiving the messages transferred from the network server at the subscriber equipment; and notifying the user of the subscriber equipment of the received messages.
35. The method of claim 34, wherein the receiving step at the network server includes the substeps of: detecting signals from the caller equipment, and determining the caller formats from the detected signals.
36. The method of claim 34, wherein the receiving step at the network server includes the substeps of: detecting caller data, and identifying callers based on the detected caller data.
37. The method of claim 36, wherein the translating step includes the substep of: generating subscriber messages from the detected caller data and the translated messages.
38. The method of claim 34, wherein the transferring step includes the substep of: sending suppressed ringing signals with the translated messages to the subscriber equipment.
39. The method of claim 38, wherein the receiving step at the network server includes the substep of: prioritizing the received messages; and wherein the transferring step further includes the substep of: transmitting suppressed ringing signals to the subscriber equipment when the received messages are prioritized as predetermined types of priority messages.
40. The method of claim 34, further comprising the step of: storing in the network server subscriber profile data indicating a type of the subscriber equipment.
41. The method of claim 40, wherein the translating step includes the substep of: translating the messages to a subscriber format compatible with the subscriber equipment type indicated in the stored subscriber profile data.
42. The method of claim 34, wherein the receiving step at the subscriber equipment includes the substep of: determining message types of the received messages; and wherein the method further comprises the step of: storing in the subscriber equipment notification preference data indicating notification techniques desired by the user for the different message types of the received messages.
43. The method of claim 42, wherein the notifying step includes the substep of: notifying the user, using the stored notification techniques, based on the determined message types.
44. The method of claim 34, wherein the transferring step includes the substeps of: receiving periodic polling requests from the subscriber equipment, and sending the translated messages in response to the polling requests.
45. A server that automatically routes messages from caller equipment to subscriber equipment in a communications network, comprising: an interface connected to the communications network to receive the messages from the caller equipment, and to detect caller formats of the received messages; and a translator connected to the interface to translate the received messages from the detected caller formats to a subscriber format compatible with the subscriber equipment, and to instruct the interface to route the translated messages to the subscriber equipment via the communications network independent of prior action by a user of the subscriber equipment.
46. Subscriber equipment that presents messages routed from a network server to a user of the subscriber equipment, comprising: means for receiving the messages transferred from the network server independent of prior action by the user; means for processing the messages; means for storing the messages; and means for notifying the user of the stored messages.
47. The subscriber equipment of claim 46, wherein the processing means includes: means for identifying callers who originated the messages.
48. The subscriber equipment of claim 46, wherein the processing means includes: means for determining message types of the received messages; and wherein the storing means includes: means for storing notification preference data indicating notification techniques desired by the user for the different message types of the received messages.
49. The subscriber equipment of claim 48, wherein the notifying means includes: means for notifying the user using the stored notification techniques based on the determined message types.
50. The subscriber equipment of claim 46, wherein the notifying means includes: means for displaying the stored messages.
51. The subscriber equipment of claim 46, further comprising: means for periodically transmitting polling requests to the network server, the network server transmitting the messages in response to the polling requests.
52. A network comprising: subscriber equipment of various types; caller equipment of various types; a communications medium connecting the subscriber equipment and the caller equipment; and a server connected to the communications medium to receive messages from the caller equipment and to send the messages to the subscriber equipment, the server comprising: an interface connected to the communications medium to receive the messages from the caller equipment, and to detect caller formats of the received messages, a memory storing profile data indicating the subscriber equipment type corresponding to a particular subscriber, and a translator connected to the interface and the memory to translate the received messages from the detected caller formats to subscriber formats compatible with the subscriber equipment type indicated by the stored profile data, and to instruct the interface to automatically route the translated messages to the subscriber equipment via the communications medium independent of prior action by a user of the subscriber equipment.
53. A mailbox in a telecommunications system comprising: means for receiving information from a caller in a caller format; means for sending the information to a subscriber in a first subscriber format independent of the caller format; means for receiving a response from the subscriber in a second subscriber format independent of the caller format and the first subscriber format; and means for sending the response to the caller in the caller format.
54. The mailbox of claim 53, further comprising means for determining a normal subscriber format from a normal type of equipment the subscriber has used to retrieve information; and means for making the first subscriber format the normal subscriber format when equipment used by the subscriber to retrieve the information is the normal type of equipment.
55. The mailbox of claim 54, further comprising means for translating the information from the caller format to the normal subscriber format; and means for storing the information in the caller format and the normal subscriber format.
56. The mailbox of claim 53, wherein the means for sending the response comprises means for translating the response from the second subscriber format to the caller format, means for determining a location of the caller, and means for sending the response to the caller in the caller format at the determined location.
57. The mailbox of claim 53, further comprising means for receiving caller location information from the subscriber, the caller location information indicating a location of the caller; and wherein the means for sending the response comprises means for sending the response to the caller in the caller format at the location indicated by the received caller location information.
58. The mailbox of claim 53, wherein the means for sending the information includes means for receiving a retrieval request from the subscriber, and means for sending the information to the subscriber in response to the retrieval request.
59. The mailbox of claim 53, further comprising means for determining a subscriber notification preference; and means for notifying the subscriber of the received information according to the subscriber notification preference.
60. The mailbox of claim 59, wherein the notifying means includes the means for sending the information to the subscriber in the first subscriber format.
61. A method for exchanging information of different formats, comprising the steps of: receiving information from a caller in a caller format; sending the information to a subscriber in a first subscriber format independent of the caller format; receiving a response from the subscriber in a second subscriber format independent of the caller format and the first subscriber format; and sending the response to the caller in the caller format.
62. The method of claim 61 , further comprising the steps of determining a normal subscriber format from a normal type of equipment the subscriber has used to retrieve information; making the first subscriber format the normal subscriber format when equipment used by the subscriber to retrieve the information is the normal type of equipment.
63. The method of claim 62, further comprising the steps of translating the information from the caller format to the normal subscriber format; and storing the information in the caller format and the normal subscriber format.
64. The method of claim 61 , wherein the sending the response step comprises the substeps of translating the response from the second subscriber format to the caller format, determining a location of the caller, and sending the response to the caller in the caller format at the determined location.
65. The method of claim 61 , further comprising the step of receiving caller location information from the subscriber, the caller location information indicating a location of the caller; and wherein the sending the response step comprises the substep of sending the response to the caller in the caller format at the location indicated by the received caller location information.
66. The method of claim 61, wherein the sending the information step includes the substeps of receiving a retrieval request from the subscriber, and sending the information to the subscriber in response to the retrieval request.
67. The method of claim 61, further comprising the steps of determining a subscriber notification preference; and notifying the subscriber of the received information according to the subscriber notification preference.
68. The method of claim 67, wherein the notifying step includes as a substep the step of sending the information to the subscriber in the irst subscriber format.
69. An information processing system comprising: means for receiving information in a caller format from a caller using caller equipment; means for storing the information in the caller format in a mailbox belonging to a subscriber; means for determining a first subscriber format from a normal type of equipment used by the subscriber to retrieve information from the subscriber mailbox; means for converting the stored information from the caller format to the first subscriber format if the caller format is different than the first subscriber format; means for receiving a request from the subscriber to retrieve the stored information from the subscriber mailbox; means for detecting a type of equipment used by the subscriber to send the request; means for converting the stored information to a second subscriber format when the detected type of equipment is different than the caller equipment and the normal type of equipment; and means for sending the stored information to the subscriber in the second subscriber format when the detected type of equipment is different than the caller equipment and the normal type of equipment.
70. The information processing system of claim 69, wherein the sending means includes means for sending the stored information to the subscriber in the first subscriber format when the detected type of equipment is the same as the normal type of equipment.
71. The information processing system of claim 70, wherein the sending means includes means for sending the stored information to the subscriber in the caller format when the detected type of equipment is the same as the caller equipment.
72. The information processing system of claim 69, wherein the sending means includes means for sending the stored information to the subscriber in the caller format when the detected type of equipment is the same as the caller equipment.
73. The information processing system of claim 69, further comprising means for receiving a response to the retrieved information from the subscriber in a third subscriber format independent of the caller format and the first and second subscriber formats; and means for forwarding the response to the caller.
74. The information processing system of claim 73, wherein the forwarding means comprises means for determining whether the caller is also a subscriber; means for storing the response in the third subscriber format for later retrieval by the caller when the caller is a subscriber; and means for translating the response from the third subscriber format to the caller format and sending the translated response to the caller when the caller is not a subscriber.
75. The information processing system of claim 69, further comprising means for notifying the subscriber of the received information.
76. The information processing system of claim 75, wherein the notifying means includes means for sending the received information to the subscriber in the first subscriber format.
77. A method for relaying information of different formats, comprising the steps of: receiving information in a caller format from a caller using caller equipment; storing the information in the caller format in a mailbox belonging to a subscriber; determining a first subscriber format from a normal type of equipment used by the subscriber to retrieve information from the subscriber mailbox; converting the stored information from the caller format to the first subscriber format if the caller format is different than the first subscriber format; receiving a request from the subscriber to retrieve the stored information from the subscriber mailbox; detecting a type of equipment used by the subscriber to send the request; converting the stored information to a second subscriber format when the detected type of equipment is different than the caller equipment and the normal type of equipment; and sending the stored information to the subscriber in the second subscriber format when the detected type of equipment is different than the caller equipment and the normal type of equipment.
78. The method of claim 77, wherein the sending step includes the substep of sending the stored information to the subscriber in the first subscriber format when the detected type of equipment is the same as the normal type of equipment.
79. The method of claim 78, wherein the sending step includes the substep of sending the stored information to the subscriber in the caller format when the detected type of equipment is the same as the caller equipment.
80. The method of claim 77, wherein the sending step includes the substep of sending the stored information to the subscriber in the caller format when the detected type of equipment is the same as the caller equipment.
81. The method of claim 77, further comprising the steps of receiving a response to the retrieved information from the subscriber in a third subscriber format independent of the caller format and the first and second subscriber formats; and forwarding the response to the caller.
82. The method of claim 81 , wherein the forwarding step includes the steps of determining whether the caller is also a subscriber; storing the response in the third subscriber format for later retrieval by the caller when the caller is a subscriber; and translating the response from the third subscriber format to the caller format and sending the translated response to the caller when the caller is not a subscriber.
83. The method of claim 77, further comprising the step of notifying the subscriber of the received information.
84. The method of claim 83, wherein the notifying step includes the substep of sending the received information to the subscriber in the first subscriber format.
85. A messaging center comprising: means for receiving a message from a caller in a first caller format; means for notifying a subscriber of the received message; means for storing the message in the first caller format; means for receiving a request for the stored message from the subscriber; means for sending the stored message to the subscriber in a first subscriber format independent of the first caller format; means for receiving a response to the message from the subscriber in a second subscriber format independent of the first caller format and the first subscriber format; means for storing the response in the second subscriber format; and means for sending the stored response to the caller in a second caller format independent of the first caller format and the first and second subscriber formats.
86. The messaging center of claim 85, further comprising means for determining a normal subscriber format based upon a type of equipment the subscriber has used to retrieve messages; and means for making the first subscriber format the normal subscriber format when the type of equipment used by the subscriber to request the information is the normal type of equipment.
87. The messaging center of claim 86, further comprising means for translating the information from the first caller format to the normal subscriber format; and means for storing the information in the first caller format and the normal subscriber format.
88. The messaging center of claim 85, wherein the means for sending the stored response includes means for receiving a request for the stored response from the caller, and means for sending the stored response to the caller in response to the caller's request.
89. The messaging center of claim 85, wherein the notifying means includes the means for sending the stored message to the subscriber in the first subscriber format.
90. A method for exchanging messages in different formats, comprising the steps of: receiving a message from a caller in a first caller format; storing the message in the first caller format; notifying a subscriber of the received message; receiving a request for the stored message from the subscriber; sending the stored message to the subscriber in a first subscriber format independent of the first caller format; receiving a response to the message from the subscriber in a second subscriber format independent of the first caller format and the first subscriber format; storing the response in the second subscriber format; and sending the stored response to the caller in a second caller format independent of the first caller format and the first and second subscriber formats.
91. The method of claim 90, further comprising the steps of determining a normal subscriber format based upon a normal type of equipment the subscriber has used to retrieve messages; and making the first subscriber format the normal subscriber format when the type of equipment used by the subscriber to request the information is the normal type of equipment.
92. The method of claim 91, further comprising the steps of translating the information from the first caller format to the normal subscriber format; and storing the information in the first caller format and the normal subscriber format.
93. The method of claim 90, wherein the sending the stored response step includes the substeps of receiving a request for the stored response from the caller, and sending the stored response to the caller in response to the caller's request.
94. The method of claim 90, wherein the notifying step includes the as a substep the step of sending the stored message to the subscriber in the first subscriber format.
95. A network comprising: a plurality of subscriber equipment of different types; caller equipment operated by a caller; a communications medium connecting the subscriber equipment and the caller equipment; and a mailbox connected to the communications medium and configured to receive messages from the caller equipment and to send the messages to the subscriber equipment, the mailbox comprising means for receiving a message from the caller in a first caller format, means for storing the message in the first caller format, means for receiving a request for the stored message from a subscriber operating one of the subscriber equipment, means for sending the stored message to the subscriber in a first subscriber format independent of the first caller format, means for receiving a response to the message from the subscriber in a second subscriber format independent of the first caller format and the first subscriber format, means for storing the response in the second subscriber format, and means for sending the stored response to the caller in a second caller format independent of the first caller format and the first and second subscriber formats.
PCT/US1998/007886 1997-04-23 1998-04-22 Universal mailbox and system for automatically delivering messages to a telecommunications device WO1998048560A1 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
JP54622098A JP4717165B2 (en) 1997-04-23 1998-04-22 Universal mailbox and system for automatic message delivery to telecommunications equipment
CA002257642A CA2257642C (en) 1997-04-23 1998-04-22 Universal mailbox and system for automatically delivering messages to a telecommunications device
DE69838125T DE69838125T2 (en) 1997-04-23 1998-04-22 SERVER AND METHOD FOR AUTOMATIC DELIVERY OF MESSAGES TO A TELECOMMUNICATIONS DEVICE
EP98918445A EP0916219B1 (en) 1997-04-23 1998-04-22 Server and method for automatically delivering messages to a telecommunications device

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US08/841,516 US5987100A (en) 1997-04-23 1997-04-23 Universal mailbox
US08/841,516 1997-04-23
US08/998,222 1997-12-24
US08/998,222 US6203192B1 (en) 1997-04-23 1997-12-24 System and method for automatically delivering messages to a telecommunications device

Publications (1)

Publication Number Publication Date
WO1998048560A1 true WO1998048560A1 (en) 1998-10-29

Family

ID=27126264

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1998/007886 WO1998048560A1 (en) 1997-04-23 1998-04-22 Universal mailbox and system for automatically delivering messages to a telecommunications device

Country Status (5)

Country Link
US (1) US6594349B2 (en)
EP (1) EP0916219B1 (en)
CA (1) CA2257642C (en)
DE (1) DE69838125T2 (en)
WO (1) WO1998048560A1 (en)

Cited By (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1999066746A2 (en) 1998-06-15 1999-12-23 Nokia Networks Oy A method for delivering messages in a wireless communications system using the same protocol for all types of messages
EP1037454A2 (en) * 1999-03-16 2000-09-20 Siemens Aktiengesellschaft Telecommunications device for mail notification and method of operation
WO2001003411A1 (en) * 1999-07-06 2001-01-11 Telefonaktiebolaget Lm Ericsson (Publ) Method and apparatus relating to wireless office system
EP1128634A2 (en) * 2000-02-28 2001-08-29 Kizna.com Inc. Client server system and communication method thereof
WO2001078320A2 (en) * 2000-04-10 2001-10-18 Research In Motion Limited Notification system and method for a mobile data communication device
DE20102259U1 (en) * 2001-02-09 2002-02-21 Materna Gmbh Information & Com SMS short message system
EP1221803A1 (en) * 2001-08-30 2002-07-10 Siemens Aktiengesellschaft Coordination service for a Short Message Service
EP1229750A1 (en) * 2001-02-02 2002-08-07 Lucent Technologies Inc. Method and apparatus for transmitting multimedia messages to a wireless phone without ringing
EP1271858A1 (en) * 2001-06-21 2003-01-02 Alcatel Method and system for editing or displaying a message
EP1271909A2 (en) * 2001-06-21 2003-01-02 Tenovis GmbH & Co. KG Telecommunications system and method of operation for message reception and transmission from/to a connected terminal
EP1322126A1 (en) * 2001-12-21 2003-06-25 Nokia Corporation Mobile network message to email redirection
DE10209061A1 (en) * 2002-02-28 2003-09-11 Deutsche Telekom Ag Open modular portal architecture
EP1037451A3 (en) * 1999-03-16 2003-11-05 Siemens Aktiengesellschaft Telephone exchange and method for sending fax, SMS or e-mail
DE102005001351A1 (en) * 2005-01-11 2006-07-20 Teles Ag Informationstechnologien Method for transmitting data to at least one communication end system and communication device for carrying out the method
EP1830527A1 (en) 1999-04-19 2007-09-05 Nokia Corporation Method for delivering messages
CN101110800B (en) * 1999-04-19 2012-07-04 诺基亚公司 Communication system and method for sending multimedia message in communication network
US8693996B2 (en) 2000-12-22 2014-04-08 Blackberry Limited Wireless router system and method
US8694650B2 (en) 2001-12-07 2014-04-08 Blackberry Limited System and method of managing information distribution to mobile stations
US9049071B2 (en) 2001-10-26 2015-06-02 Blackberry Limited System and method for controlling configuration settings for mobile communication devices and services
US9059891B2 (en) 2005-04-18 2015-06-16 Blackberry Limited Method for providing wireless application privilege management
US9258372B2 (en) 2007-05-09 2016-02-09 Blackberry Limited Wireless router system and method
EP1197046B1 (en) * 1999-07-05 2016-02-24 Thomson Licensing Method and apparatus for use with e-mail
US9344839B2 (en) 1998-05-29 2016-05-17 Blackberry Limited System and method for pushing information from a host system to a mobile communication device

Families Citing this family (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI111899B (en) * 2000-06-16 2003-09-30 Nokia Corp Method for allocating billing in message delivery system, delivery system, server and terminal
US7574486B1 (en) * 2000-11-06 2009-08-11 Telecommunication Systems, Inc. Web page content translator
US6654601B2 (en) * 2000-11-30 2003-11-25 Pitney Bowes Inc. Method and system for remote retrieval of messages using spontaneous networking technology
JP2002202936A (en) * 2000-12-18 2002-07-19 Kizna Corp Information collecting server, information collecting method and recording medium
US7433967B2 (en) * 2001-02-16 2008-10-07 Microsoft Corporation Method and system for routing SMS messages
JP4123331B2 (en) * 2001-03-16 2008-07-23 日本電気株式会社 Portable wireless communication terminal capable of multimedia communication with multimedia communication system and message transmission / reception method
US7072473B2 (en) * 2001-07-12 2006-07-04 Pitney Bowes Inc. Method and system for secure delivery and retrieval of documents utilizing a facsimile machine
US7113300B2 (en) * 2001-07-12 2006-09-26 Pitney Bowes Inc. Method and system for secure delivery and printing of documents
DE10139866A1 (en) * 2001-08-14 2003-03-13 Siemens Ag Method and device for transmitting messages in an intelligent network
US6996235B2 (en) * 2001-10-08 2006-02-07 Pitney Bowes Inc. Method and system for secure printing of documents via a printer coupled to the internet
MXPA04010452A (en) * 2002-04-22 2004-12-13 Qualcomm Inc Sms format mapping for different cellular systems.
US7321920B2 (en) * 2003-03-21 2008-01-22 Vocel, Inc. Interactive messaging system
US7171190B2 (en) * 2003-06-25 2007-01-30 Oracle International Corporation Intelligent messaging
FR2866503A1 (en) * 2004-02-12 2005-08-19 France Telecom MULTIMEDIA MESSAGING SYSTEM
US8161117B2 (en) 2004-09-03 2012-04-17 Oracle International Corporation Multi-media messaging
US8396928B2 (en) * 2007-09-21 2013-03-12 Smartbrief, Inc. Methods and systems for handling electronic message content for electronic communications devices
US8407296B2 (en) * 2007-09-24 2013-03-26 Smartbrief, Inc. Multiple and multi-part message methods and systems for handling electronic message content for electronic communications devices
US9286528B2 (en) 2013-04-16 2016-03-15 Imageware Systems, Inc. Multi-modal biometric database searching methods
CA2911719A1 (en) 2013-04-16 2014-10-23 Imageware Systems, Inc. Conditional and situational biometric authentication and enrollment

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1987007801A1 (en) * 1986-06-02 1987-12-17 American Telephone & Telegraph Company Communication system having unified messaging
US5351276A (en) * 1991-02-11 1994-09-27 Simpact Associates, Inc. Digital/audio interactive communication network

Family Cites Families (30)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4902881A (en) 1988-06-10 1990-02-20 Faxplus Corporation Parallel process communications terminal and network
WO1990003074A1 (en) 1988-09-06 1990-03-22 Capricom S.A. System for the automatic notification of message reception in an electronic messaging system
US5033077A (en) 1989-11-27 1991-07-16 Pitney Bowes Inc. Voice message delivery to unattended station
JP2783630B2 (en) 1990-02-15 1998-08-06 キヤノン株式会社 Terminal device
JP3077222B2 (en) 1991-03-19 2000-08-14 富士通株式会社 Linked mail system
JP2756392B2 (en) 1992-08-27 1998-05-25 富士通株式会社 Computer with the function of linking e-mail and telephone
JPH06319005A (en) 1993-01-13 1994-11-15 Canon Inf Syst Inc Method and equipment for alloting message
US5479411A (en) 1993-03-10 1995-12-26 At&T Corp. Multi-media integrated message arrangement
US5416831A (en) 1993-04-15 1995-05-16 Bellsouth Corporation System for communicating with an ADSI-compatible telephone via a service circuit node
DE69400115T2 (en) 1993-06-22 1996-11-14 Vmx Inc Electronic messaging system with integrated voice messages
JPH0787221A (en) 1993-09-14 1995-03-31 Sony Corp Telephone system, information processor, and information communication terminal
US5524137A (en) 1993-10-04 1996-06-04 At&T Corp. Multi-media messaging system
US5513126A (en) * 1993-10-04 1996-04-30 Xerox Corporation Network having selectively accessible recipient prioritized communication channel profiles
US5475738A (en) 1993-10-21 1995-12-12 At&T Corp. Interface between text and voice messaging systems
US5479408A (en) 1994-02-22 1995-12-26 Will; Craig A. Wireless personal paging, communications, and locating system
US5497373A (en) 1994-03-22 1996-03-05 Ericsson Messaging Systems Inc. Multi-media interface
US5675507A (en) * 1995-04-28 1997-10-07 Bobo, Ii; Charles R. Message storage and delivery system
US5873068A (en) * 1994-06-14 1999-02-16 New North Media Inc. Display based marketing message control system and method
US5579381A (en) * 1994-08-25 1996-11-26 Northern Telecom Limited Methods and apparatus for providing suppressed ringing access
US5740231A (en) 1994-09-16 1998-04-14 Octel Communications Corporation Network-based multimedia communications and directory system and method of operation
JP2814936B2 (en) 1994-12-15 1998-10-27 日本電気株式会社 Email sending device
US5781614A (en) 1996-01-19 1998-07-14 Lucent Technologies Inc. Message retrieval via alternative access
US5740230A (en) 1996-05-31 1998-04-14 Octel Communications Corporation Directory management system and method
US6072862A (en) * 1996-07-02 2000-06-06 Srinivasan; Thiru Adaptable method and system for message delivery
US5838768A (en) * 1996-10-03 1998-11-17 Telefonaktiebolaget L M Ericsson System and method for controlled media conversion in an intelligent network
US5822404A (en) 1996-09-30 1998-10-13 Intervoice Limited Partnership System and method for identifying remote communications formats
US5999526A (en) * 1996-11-26 1999-12-07 Lucent Technologies Inc. Method and apparatus for delivering data from an information provider using the public switched network
US5870454A (en) * 1997-04-01 1999-02-09 Telefonaktiebolaget L M Ericsson Telecommunications speech/text conversion and message delivery system
US6333973B1 (en) * 1997-04-23 2001-12-25 Nortel Networks Limited Integrated message center
US5987100A (en) 1997-04-23 1999-11-16 Northern Telecom Limited Universal mailbox

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1987007801A1 (en) * 1986-06-02 1987-12-17 American Telephone & Telegraph Company Communication system having unified messaging
US5351276A (en) * 1991-02-11 1994-09-27 Simpact Associates, Inc. Digital/audio interactive communication network

Cited By (41)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9344839B2 (en) 1998-05-29 2016-05-17 Blackberry Limited System and method for pushing information from a host system to a mobile communication device
WO1999066746A3 (en) * 1998-06-15 2000-02-24 Nokia Networks Oy A method for delivering messages in a wireless communications system using the same protocol for all types of messages
US6956832B1 (en) 1998-06-15 2005-10-18 Nokia Networks Oy Method for delivering messages in a wireless communications system using the same protocol for all types of messages
WO1999066746A2 (en) 1998-06-15 1999-12-23 Nokia Networks Oy A method for delivering messages in a wireless communications system using the same protocol for all types of messages
EP1037454A2 (en) * 1999-03-16 2000-09-20 Siemens Aktiengesellschaft Telecommunications device for mail notification and method of operation
EP1037451A3 (en) * 1999-03-16 2003-11-05 Siemens Aktiengesellschaft Telephone exchange and method for sending fax, SMS or e-mail
EP1037454A3 (en) * 1999-03-16 2003-10-01 Siemens Aktiengesellschaft Telecommunications device for mail notification and method of operation
EP1830527A1 (en) 1999-04-19 2007-09-05 Nokia Corporation Method for delivering messages
CN101110800B (en) * 1999-04-19 2012-07-04 诺基亚公司 Communication system and method for sending multimedia message in communication network
EP1197046B1 (en) * 1999-07-05 2016-02-24 Thomson Licensing Method and apparatus for use with e-mail
US6556821B1 (en) 1999-07-06 2003-04-29 Telefonaktiebolaget L M Ericsson (Publ) Method and apparatus relating to wireless office system
WO2001003411A1 (en) * 1999-07-06 2001-01-11 Telefonaktiebolaget Lm Ericsson (Publ) Method and apparatus relating to wireless office system
EP1128634A2 (en) * 2000-02-28 2001-08-29 Kizna.com Inc. Client server system and communication method thereof
EP1128634A3 (en) * 2000-02-28 2003-05-14 Kizna Corporation Client server system and communication method thereof
WO2001078320A3 (en) * 2000-04-10 2002-08-08 Research In Motion Ltd Notification system and method for a mobile data communication device
WO2001078320A2 (en) * 2000-04-10 2001-10-18 Research In Motion Limited Notification system and method for a mobile data communication device
US8693996B2 (en) 2000-12-22 2014-04-08 Blackberry Limited Wireless router system and method
EP1229750A1 (en) * 2001-02-02 2002-08-07 Lucent Technologies Inc. Method and apparatus for transmitting multimedia messages to a wireless phone without ringing
DE20102259U1 (en) * 2001-02-09 2002-02-21 Materna Gmbh Information & Com SMS short message system
EP1271858A1 (en) * 2001-06-21 2003-01-02 Alcatel Method and system for editing or displaying a message
EP1271909A2 (en) * 2001-06-21 2003-01-02 Tenovis GmbH & Co. KG Telecommunications system and method of operation for message reception and transmission from/to a connected terminal
EP1271909A3 (en) * 2001-06-21 2003-10-01 Tenovis GmbH & Co. KG Telecommunications system and method of operation for message reception and transmission from/to a connected terminal
EP1221803A1 (en) * 2001-08-30 2002-07-10 Siemens Aktiengesellschaft Coordination service for a Short Message Service
US11310219B2 (en) 2001-10-26 2022-04-19 Blackberry Limited System and method for controlling configuration settings for mobile communication devices and services
US10476865B2 (en) 2001-10-26 2019-11-12 Blackberry Limited System and method for controlling configuration settings for mobile communication devices and services
US9584366B2 (en) 2001-10-26 2017-02-28 Blackberry Limited System and method for controlling configuration settings for mobile communication devices and services
US9049071B2 (en) 2001-10-26 2015-06-02 Blackberry Limited System and method for controlling configuration settings for mobile communication devices and services
US8694650B2 (en) 2001-12-07 2014-04-08 Blackberry Limited System and method of managing information distribution to mobile stations
US9369531B2 (en) 2001-12-07 2016-06-14 Blackberry Limited System and method of managing information distribution to mobile stations
EP1322126A1 (en) * 2001-12-21 2003-06-25 Nokia Corporation Mobile network message to email redirection
US7116994B2 (en) 2001-12-21 2006-10-03 Nokia Corporation Mobile network message to email redirection
DE10209061A1 (en) * 2002-02-28 2003-09-11 Deutsche Telekom Ag Open modular portal architecture
DE102005001351A1 (en) * 2005-01-11 2006-07-20 Teles Ag Informationstechnologien Method for transmitting data to at least one communication end system and communication device for carrying out the method
US9565051B2 (en) 2005-01-11 2017-02-07 Teles Ag Informationstechnologien Method for transmitting data to at least one communications end system and communications device for carrying out said method
US9059891B2 (en) 2005-04-18 2015-06-16 Blackberry Limited Method for providing wireless application privilege management
US9537896B2 (en) 2005-04-18 2017-01-03 Blackberry Limited Method for providing wireless application privilege management
US20170111400A1 (en) 2005-04-18 2017-04-20 Blackberry Limited Method for providing wireless application privilege management
US10462189B2 (en) 2005-04-18 2019-10-29 Blackberry Limited Method for providing wireless application privilege management
US10686842B2 (en) 2005-04-18 2020-06-16 Blackberry Limited Method for providing wireless application privilege management
US10965718B2 (en) 2005-04-18 2021-03-30 Blackberry Limited Method for providing wireless application privilege management
US9258372B2 (en) 2007-05-09 2016-02-09 Blackberry Limited Wireless router system and method

Also Published As

Publication number Publication date
CA2257642C (en) 2005-09-20
EP0916219A1 (en) 1999-05-19
DE69838125T2 (en) 2008-04-10
CA2257642A1 (en) 1998-10-29
EP0916219B1 (en) 2007-07-25
US20010017914A1 (en) 2001-08-30
US6594349B2 (en) 2003-07-15
DE69838125D1 (en) 2007-09-06

Similar Documents

Publication Publication Date Title
CA2257642C (en) Universal mailbox and system for automatically delivering messages to a telecommunications device
EP1699214B1 (en) Universal mailbox and system for automatically delivering messages to a telecommunications device
EP0387341B1 (en) Telephone answering service with integrated voice and textual message storage
US6404860B1 (en) System and method for internet call management with text-to-speech messaging
KR100245238B1 (en) Method and apparatus for delivery of a response in a messaging system
US6493431B1 (en) Method and system for capturing telephone calls
US5469491A (en) Telephone answering service with integrated voice and textual message storage
US7466802B2 (en) System and method for providing visual indication of caller and telephony platform information on customer premises equipment
JP3194571B2 (en) How to connect a telephone system caller to a called party
EP0691777A2 (en) System and method for integration of a paging server into a private branch exchange environment
US20030095643A1 (en) Universal mailbox
WO1997049251A1 (en) Integrated voice, facsimile and electronic mail messaging system
US5113429A (en) Telephone answering service with integrated voice and textual message storage
KR19990029493A (en) How to delay call answering
WO2000039990A1 (en) Voice mail intervention
JP2738329B2 (en) Method and apparatus for displaying caller-specified message
JPH08298546A (en) Telephone response control method
JPH09162973A (en) Multimedia communication method/system
JPH09130476A (en) Connection processing method to plural terminal users and device therefor
GB2347048A (en) Notification of message receipt using CLI
JP3455472B2 (en) Incomplete call notification method and communication control device
EP0996271A2 (en) Active answering machine
KR19990039138A (en) Notification method of e-mail arrival in simple exchange system
JPH1168830A (en) Communication equipment
JPH066476A (en) Information transmission service system

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A1

Designated state(s): CA JP US

AL Designated countries for regional patents

Kind code of ref document: A1

Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE

ENP Entry into the national phase

Ref document number: 2257642

Country of ref document: CA

Ref country code: CA

Ref document number: 2257642

Kind code of ref document: A

Format of ref document f/p: F

WWE Wipo information: entry into national phase

Ref document number: 1998918445

Country of ref document: EP

121 Ep: the epo has been informed by wipo that ep was designated in this application
WWP Wipo information: published in national office

Ref document number: 1998918445

Country of ref document: EP

WWG Wipo information: grant in national office

Ref document number: 1998918445

Country of ref document: EP