US7693720B2 - Mobile systems and methods for responding to natural language speech utterance - Google Patents
Mobile systems and methods for responding to natural language speech utterance Download PDFInfo
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- US7693720B2 US7693720B2 US10/618,633 US61863303A US7693720B2 US 7693720 B2 US7693720 B2 US 7693720B2 US 61863303 A US61863303 A US 61863303A US 7693720 B2 US7693720 B2 US 7693720B2
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L15/18—Speech classification or search using natural language modelling
Abstract
Description
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- 1. Control of vehicle multimedia entertainment electronics, such as radio, CD player, or video player. This control can be based on user specified play lists and is sensitive to the users profile information including, preferences and history. The invention includes the capability to control multiple or individual multimedia entertainment stations.
- 2. Control of communications devices such as cell phones, voice mail, fax systems, text or instant messaging systems, call and message forwarding capabilities, email systems and other communication devices. This control includes features including, address books, phone books, call forwarding, conference calling, and voice mail, among others.
- 3. Local or remote control of vehicle systems. Most any device on the vehicle can be under control and can include, door locks, window controls, interior temperature controls, shifting of the transmission, turn signals, lights, safety equipment, engine ignition, cruse control, fuel tank switches, seat adjustments, specialize equipment such as winches, lifting systems or loading systems, and other vehicle systems.
- 4. Control of systems external to the vehicle typically through wireless links and including, garage door openers, gate controllers, vehicle entry security passes, automated toll collection systems, and vehicle weighing systems and other external systems.
- 5. Vehicle power management and systems control. The invention can provide the vehicle operator with information on limitations and on tips for better power management or fuel utilization or other systems control.
- 6. Diagnostic information management. The invention can provide diagnostic information announcements and warnings for the vehicle operator. These announcements and warnings are interactive allowing the operator to request additional information, or a suggested course of action. The invention can mediate a solution to the problem, including scheduling service, summoning help or providing instructions for remedial action until a permanent solution can be achieved. The system can ask the operator to authorize ordering likely needed parts, and provide cost estimates. The system can receive data for these announcements and warnings from a wide range of sources including sensors and vehicle control computers; Sensors can include fuel level sensors, coolant temperature sensors, oil temperature sensors, axel temperature sensors, tire pressure sensors, etc.
- 7. System status inquiry. Vehicle operators can use the interactive natural language interface of the invention to query and receive reports of the status of systems on the vehicle including, fuel level, interior temperature, outside temperature, engine or other vehicle systems. The operator can further query the system to receive more information or determine a course of action if problem is detected.
- 8. Vehicle service history. The invention can provide the vehicle operator or other personnel with interactive access to the vehicle service history. The invention can provide announcements or warnings as the time for service draws near. The user can interact with the system to schedule the required service, order required parts, receive cost estimates, or update the service history. Users can customize the nature of this interaction to suite their desires or policies.
- 9. Diagnostic and service history. The invention can provide diagnostic and service history information to service personnel. This information can include vehicle fault codes and other information on devices under control of or measured by the system. Alternatively, the invention can receive information on the state and history of vehicle operation from other control computers. The invention can provide interactive service information and history. The service history can be queried and added to using the speech interface. The system can prompt service personnel for more information if the record is deemed incomplete. In other cases the invention can prompt service personnel for information on their actions if a change in system status, such as replacement of a part is detected.
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- 1. The invention can provide automated detection and reporting of accident situations through the wireless communications link. Information on an accident situation can be gathered form airbag control systems or other sensors. Once an accident situation has been detected the invention uses the interactive speech interface to determine nature of accident and condition of victims. This information, along with location information, can then be reported over the wireless link. Alternatively, the invention can establish a voice channel communications between occupants of the vehicle and emergency personnel.
- 2. The invention can be used to store and retrieve medical information on vehicle occupants. Following an accident, emergency personnel can query the system for this information. Alternatively, the system can annunciate a warning to emergency personnel if a person has a special medical condition. The system maintains the security of medical information through a number of techniques, including not annunciating medical information unless an accident is detected, or not annunciating medical information unless that person or another authorized person gives permission.
- 3. Occupants of the vehicle can summon help in the event of a crime using the speech interface of the invention. Typical crimes include robberies and hijackings. The invention allows vehicle occupants to set panic or emergency words or phrases that indicate to the system a crime is occurring.
- 4. The invention can provide the vehicle operator with safety announcements if an unsafe or potentially unsafe situation is detected. The operator can use the interactive speech interface to obtain more information on the situation or dismiss the alert. The operator can annunciate commands to remedy or mitigate the situation during this dialog. Conditions that can be announced include, following another vehicle too closely, too great a speed for the road or conditions, obstruction on roadway, a fire in some part of the vehicle, high cargo pressure or temperature, leaks, and other information.
- 5. The interactive speech interface of the invention can provide the operator with real-time assistance. This assistance can include, aid parking or backing, aid with complex maneuvers, aid with optimal operation of the vehicle, etc. The operator can ask the system for advice or assistance with a planned maneuver or operation. Alternatively, the invention can proactively offer assistance if certain situations are detected.
- 6. The interactive speech interface of the invention can be used to improve vehicle security. Voiceprints or voice authentication can be used to gain access to the vehicle or start the vehicle. Alternatively or in addition, a password or pass-phrase can be used. In another alternative speech security can be used as a supplement to other vehicle security techniques.
- 7. The invention can provide measurement of operator fatigue and alert the operator or remote personnel if unacceptable levels of fatigue are detected. The interactive speech interface can be used to query the operator to detect fatigue. Alternatively, or in addition, other measurements of operator fatigue can be used. If a fatigue situation is detected the invention may initiate a dialog with the operator to determine the extent of the problem and if required, ask the operator to cease operation.
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- 1. The invention can provide vehicle operators interactive directions to a destination or waypoint. The user can specify a desired destination and any preferred waypoints. A destination can be specified in any manner including, the name of a place, an address, name of a person, name of a business, or type of business. As the trip progresses the system may provide the operator with continued directions and warnings if a mistake has been made. The operator can query the system for additional information, or less information as required. Generally, the system is interfaced with one or more navigation sensors and local or remote map databases. The invention provides can provide operators or passengers with alerts of upcoming points or interest, required exits or stops, hazards, etc. The users can query the system for more specific information. Alternatively, the invention can provide operators and occupants of the vehicle an interactive guided tour. The system's information query, retrieval and presentation capability can be employed by users to receive additional information or points or items of interest during the tour and may take into account stored personal profile information for a user.
- 2. The invention can provide the operator of a vehicle with interactive dynamic routing information. The routing can be updated based on traffic conditions, weather conditions, facilities availability, and information provided by the operator. Generally, the system is interfaced with one or more navigation sensors, local or remote map databases, and sources of traffic, weather, and facilities use data.
- 3. The direction, routing and communications capabilities of the invention can be combined in an Interactive system which helps one or more operator rendezvous at a predetermined destination or any other convenient midpoint. The operators used the interactive natural language interface to communicate with the system to arrange the rendezvous, receive directions as they travel to the rendezvous point and to communicate with the other operators.
- 4. The navigational capabilities of the invention can be used to place limits on where a vehicle is allowed to go or for how long. The system employs the interactive natural language speech interface to inform the operator when the vehicle is approaching or has exceeded a limit. The operator can query the system to determine the best course of action to return to limits or prevent exceeding them. Alternatively, the system can query the operator to determine why they are exceeding the limits or to mediate a negotiation to extend the limits if this is required by circumstances. This capability is useful in several situations including, keeping a delivery or passenger vehicle on a regular route, setting and enforcing use limits on teenagers, and preventing an operator from using the vehicle in an unauthorized manner.
- 5. The interactive natural language interface of the invention can be used to provide Customer Relationship Management (CRM) services to vehicle operators and passengers. The user can interact with the services offered via data networks; video signals, or audio. The interaction can be with automated services or a live Customer Service Representative. Interactions with the customer service representatives can be through any combination of possible techniques, such as, live audio, live video, electronic messaging or email, instant messaging, and other techniques. These services can be offered by a number of entities including, vehicle manufacturers, vehicle dealers, vehicle service organizations, automobile or travel clubs, wireless carriers, travel service organizations, etc. The services offered can be personalized to the occupants of the vehicle using a variety of information including, user profile information, history, location, paths traveled, time of day, day of week, etc. In addition, the system can offer customized services based on information about the vehicle including, paths traveled, distance, service history, type of equipment on vehicle. These services can be access while a person is an occupant in a vehicle, while they are using a wireless or wired network equipped handheld device or while using a wired or wireless network desktop system. Examples of these services include:
- a. Location based marketing programs wherein occupants of the vehicle receive promotional offers from merchants along a route of travel. Occupants can query the system for offers and promotions for goods and services along the travel route. The system may apply other available information to form a response, including, the users profile, history and location. The system can provide optimized interactive routing assistance to the vehicle operator. Alternatively, the system can provide interactive offers and promotions for goods and services along the route, or in advance of a particular trip. Promotions can be offered for goods and services can include but are not limited to, travel services, groceries, prepared foods, vehicle service, fuel, and entertainment.
- b. Remote ordering and payment for goods and services. The system can interactively present the menu or product catalog using the list and table presentation capabilities of the invention. The system facilitates remote ordering by using location information, customer preferences, customer order history, etc. The system can manage a secure payment wallet for the users. Voiceprints, spoken passwords, and non-speech security methods (i.e. PIN pad, etc.) can be combined to create the appropriate level of security.
- c. Travel services for occupants of the vehicle. These services can include, directories of travel and entertainment services, or reservations for entertainment restaurants, hotels and other accommodation. The system may present directories, lists and menus using its interactive list and table presentation capabilities. The travel service capability can be used in conjunction with the remote ordering and payment capabilities and the dynamic interactive routing capability.
- d. Answer specialized travel, related questions in areas such as vehicle registration, taxes, safety laws, required inspections, weight limits, insurance coverage requirements, insurance policy provisions, etc.
- 6. The invention can provide an operator or other occupant of a vehicle with an interactive location sensitive shopping list or a location and time sensitive task reminder list using the natural language speech interface. Users can create the list while in the vehicle, while on foot using a handheld device, or at a fixed location using a handheld or desktop device. A user can grant permission to other users to add tasks or shopping items to their lists. Once in the vehicle the system provides occupants with routing assistance to optimize travel time and reminders of items to purchase and tasks to complete as the vehicle comes in close proximity to a particular location, a type of merchant or other service provider, or when a set time has been reached.
- 7. Automatic interactive dispatch and reporting for fleet vehicles. The vehicle operator or other vehicle occupants used the speech interface to interact with these services. These services can include, dynamic optimal routing, inventory of parts and other materials, ordering of required parts and materials, work orders, receipt generation, and payments.
- 8. Sales force automation, sales reporting, contact database management, calendar management, and call routing. The system may employ its interactive list and table presentation capabilities to supply catalog and pricing information. These services can use local or network data. Add ional services can include, memos, reminders and activity lists. Dictation machine.
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- 1. White pages and yellow pages lookups to find, email addresses, telephone numbers, street addresses and other information for businesses and individuals. These services can be used in conjunction with other services, including remote ordering and payment, offers and promotions, mapping, and driving directions.
- 2. Management and access to personal address book, calendars and reminders for each user.
- 3. Automatic telephone dialing, reading and sending emails, pages, instant messaging by voice, text or video and other communications control functions;
- 4. Selection, schedules and play list management for television, satellite broadcast, radio or other entertainment schedule. The available can include reviews and other information on programming. The system provides device control for users;
- 5. Weather information for the local area or other locations.
- 6. Stock and other investment information including, prices, company reports, profiles, company information, business news stories, company reports, analysis, price alerts, news alerts, portfolio reports, portfolio plans, etc.
- 7. Local, national and international news information including headlines of interest by subject or location, story summaries; full stories, audio and video retrieval and play for stories.
- 8. Sports scores, news stories, schedules, alerts, statistics, background and history information, and other information.
- 9. The ability to subscribe interactively to multimedia information channels, including sports, news, business, different types of music and entertainment, applying user specific preferences for extracting and presenting information.
- 10. Rights management for information or content used or published.
- 11. Horoscopes, daily jokes and comics, crossword puzzle retrieval and display and related entertainment or diversions;
- 12. Interactive educational programs using local and network material, with lesson material level set based on user's profile, location of the vehicle, planned route of the vehicle, planned activities during the trip and including, interactive multimedia lessons, religious instruction, calculator, dictionary and spelling, geographic information, instruction for specialized tasks planned during the trip, language training, foreign language translation, presentation of technical manuals, and encyclopedias and other reference material.
It will be appreciated that the foregoing statements of the features of the invention are not intended as exhaustive or limiting, the proper scope thereof being appreciated by reference to this entire disclosure and reasonably apparent variations and extensions thereof.
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- 1. One or more payment service providers 56 supply payment capabilities to users of the invention. These payment services can include electronic wallet capabilities, for one or more payment accounts, and which can include, payment security information, payment account information, transaction histories, and account balance information. The payment services are used for any of the services supplied by the invention. Suitable payment types include, stored value accounts, promotional accounts, credit accounts, telecommunications billing accounts, and debit accounts using online or offline methods. Payments can be computed in any manner including payment for a specific good or service, subscription payment or metered payment. The payment services can be distributed in a number of ways. Examples of computers and servers used to store and process payment transaction information include, smart cards, main speech processing units 128,
handheld computers 36,TCUs 28, fixedpersonal computers 44, payment gateways, and payment servers 56. - 2. One or more Customer Relationship Management (CRM) systems 52 may supply any number of consumer and business customer services as has already been discussed above. The CRM system can supply automated services or services that are partly or completely manual. For manual services one or more customer service representatives use one or more service
representative workstations 54. The CRM system and the service representative workstation can be connected to one ormore data networks 42 and the PSTN. Any other servers may also have connections to one or more service representative workstations, which may be in common or independent of each other. - 3. One or more
specialized service servers 50, which support specialized consumer and business services. Examples of these specialized services have been presented in the foregoing discussion. - 4. One or more
location service servers 48, which supply location information and location based services. The location data is used as a data input to the location services, which can then be distributed in any suitable manner including, on main speech processing units 128,handheld computers 36,TCUs 28, fixedpersonal computers 44, other servers (i.e. 46, 50, 52, 56) and the one or morelocation services servers 48. Examples of possible location services have been presented in the previous discussion. - 5. One or more emergency services servers 46, which supply both public and private emergency services to the users, Examples of possible emergency services have been presented in the previous discussion.
- 1. One or more payment service providers 56 supply payment capabilities to users of the invention. These payment services can include electronic wallet capabilities, for one or more payment accounts, and which can include, payment security information, payment account information, transaction histories, and account balance information. The payment services are used for any of the services supplied by the invention. Suitable payment types include, stored value accounts, promotional accounts, credit accounts, telecommunications billing accounts, and debit accounts using online or offline methods. Payments can be computed in any manner including payment for a specific good or service, subscription payment or metered payment. The payment services can be distributed in a number of ways. Examples of computers and servers used to store and process payment transaction information include, smart cards, main speech processing units 128,
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- 1. Content packages may include questions or commands. Each command or question or group of commands or questions may include contexts used for creation of one or more queries. The
agent 156 can pass a regular grammar expression to the parser 118 for evaluation of a context or question. An initial or default context is typically supplied for each command or question. The command or question includes a grammar for the management and evaluation of the context stack. - 2. Parameters and other operating data on devices that are under control of the natural language speech interface. The
agent 156 may use these data and parameters to determine how to execute a command, how to formulate the command string for the parser 118, determine if the command is feasible, and determine if the command can be executed within safety and operating limits. - 3. Page lists or pointers to other local or network content sources. For each page or content source there may be a pointer (e.g. URL, URI, or other pointer) to the page or source. Each page may have specific scraping information used to extract the data of interest. The scraping information may include, for example, matching patterns, HTML or other format parsing information.
- 4. A response list, determining the response of the agent to a particular command or question given the context, the user profile and the information retrieved. Responses can include diagnostic error messages or requests for more information if the question or command cannot yet be resolved from the known information. Responses can be based on or dependent on thresholds or probabilistic or fuzzy weights for the variables.
- 5. Substitution lists that include variable substitutions and transformations, often applied by the
agents specific agent 156 would use a substitution list of company trading symbols, company names and commonly used abbreviations. Substitutions and transformations can be performed on commands and questions to create precise queries, which can be applied against one or more information sources or to results for creating more meaningful output to the user. Substitution lists also include information for optimally dealing with structured information, such as HTML formatted page parsing and evaluation. - 6. Personalities used for responses. Personalities can be constructed by combining multiple traits in a weighted manner. Weights can be specified for each agent's domain area to create one or more specific personalities. Examples of personality traits include, sarcasm, humor, irritation, and sympathy, and other traits.
- 7. Public and user specific parameters for sources, substitutions, transformations, variables or criteria. The public parameter lists are part of the
agent package 156. The user specific parameters are included in the user profile 110.
- 1. Content packages may include questions or commands. Each command or question or group of commands or questions may include contexts used for creation of one or more queries. The
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- 1. Ask the user for more information, typically through the speech interface, and based on the results obtained formulate new queries. This approach is applied when an irresolvable ambiguity arises in the formulation of a response.
- 2. Formulate new queries based on the results received from the first set of queries. This approach is typically applied in cases where the responses received do not include all the required information. Information sources to queries can be inferred from the results already obtained (i.e., links in an HTML document or measurements or settings from other devices 32) or from other sources. Using this approach one or more sets of queries and responses can be chained without the need for action by the user.
- 3. Wait for additional queries to return results.
In any case, thedomain agent 156 may continue to make queries and evaluate results until a satisfactory response is constructed. In doing so, the agent can start several overlapping query paths or threads of inquiry, typically mediated by theevent manager 100. This technique, combined with the use of asynchronous queries from multiple data sources provides the real-time response performance required for a natural interaction with the user.
Claims (55)
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