DE69232410D1 - Extern kontrolliertes system zur anrufbehandlung - Google Patents

Extern kontrolliertes system zur anrufbehandlung

Info

Publication number
DE69232410D1
DE69232410D1 DE69232410T DE69232410T DE69232410D1 DE 69232410 D1 DE69232410 D1 DE 69232410D1 DE 69232410 T DE69232410 T DE 69232410T DE 69232410 T DE69232410 T DE 69232410T DE 69232410 D1 DE69232410 D1 DE 69232410D1
Authority
DE
Germany
Prior art keywords
treatment system
call treatment
externally controlled
controlled call
externally
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE69232410T
Other languages
English (en)
Other versions
DE69232410T2 (de
Inventor
Wayne Andrews
A Fried
Jerry Gechter
L Pokress
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
TELOQUENT COMM CORP
Original Assignee
TELOQUENT COMM CORP
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by TELOQUENT COMM CORP filed Critical TELOQUENT COMM CORP
Application granted granted Critical
Publication of DE69232410D1 publication Critical patent/DE69232410D1/de
Publication of DE69232410T2 publication Critical patent/DE69232410T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • H04Q3/0029Provisions for intelligent networking
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13527Indexing scheme relating to selecting arrangements in general and for multiplex systems protocols - X.25, TCAP etc.
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S370/00Multiplex communications
    • Y10S370/901Wide area network
    • Y10S370/902Packet switching
    • Y10S370/903Osi compliant network
    • Y10S370/904Integrated Services Digital Network, ISDN
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S370/00Multiplex communications
    • Y10S370/901Wide area network
    • Y10S370/902Packet switching
    • Y10S370/903Osi compliant network
    • Y10S370/906Fiber data distribution interface, FDDI
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S370/00Multiplex communications
    • Y10S370/908Local area network
DE69232410T 1991-12-18 1992-11-18 Extern kontrolliertes system zur anrufbehandlung Expired - Fee Related DE69232410T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US07/809,346 US5291492A (en) 1991-12-18 1991-12-18 Externally controlled call processing system
PCT/US1992/010084 WO1993012594A1 (en) 1991-12-18 1992-11-18 Externally controlled call processing system

Publications (2)

Publication Number Publication Date
DE69232410D1 true DE69232410D1 (de) 2002-03-21
DE69232410T2 DE69232410T2 (de) 2002-10-02

Family

ID=25201103

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69232410T Expired - Fee Related DE69232410T2 (de) 1991-12-18 1992-11-18 Extern kontrolliertes system zur anrufbehandlung

Country Status (7)

Country Link
US (1) US5291492A (de)
EP (1) EP0617863B1 (de)
JP (1) JP3402607B2 (de)
AU (1) AU3145893A (de)
CA (1) CA2124830A1 (de)
DE (1) DE69232410T2 (de)
WO (1) WO1993012594A1 (de)

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Also Published As

Publication number Publication date
JP3402607B2 (ja) 2003-05-06
JPH07502390A (ja) 1995-03-09
EP0617863A4 (en) 1995-12-27
US5291492A (en) 1994-03-01
CA2124830A1 (en) 1993-06-24
DE69232410T2 (de) 2002-10-02
AU3145893A (en) 1993-07-19
EP0617863A1 (de) 1994-10-05
EP0617863B1 (de) 2002-02-06
WO1993012594A1 (en) 1993-06-24

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8339 Ceased/non-payment of the annual fee