DE59901813D1 - System und verfahren zum prüfen von netzwerk-anwendungen - Google Patents

System und verfahren zum prüfen von netzwerk-anwendungen

Info

Publication number
DE59901813D1
DE59901813D1 DE59901813T DE59901813T DE59901813D1 DE 59901813 D1 DE59901813 D1 DE 59901813D1 DE 59901813 T DE59901813 T DE 59901813T DE 59901813 T DE59901813 T DE 59901813T DE 59901813 D1 DE59901813 D1 DE 59901813D1
Authority
DE
Germany
Prior art keywords
auditor
network applications
user session
client
server
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE59901813T
Other languages
English (en)
Inventor
Robert Wenig
Igor Tsyganskiy
Kenneth Landry
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
SAP SE
Original Assignee
SAP SE
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by SAP SE filed Critical SAP SE
Application granted granted Critical
Publication of DE59901813D1 publication Critical patent/DE59901813D1/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466Performance evaluation by tracing or monitoring
    • G06F11/3476Data logging
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/32Monitoring with visual or acoustical indication of the functioning of the machine
    • G06F11/323Visualisation of programs or trace data
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
    • G06F11/3414Workload generation, e.g. scripts, playback
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466Performance evaluation by tracing or monitoring
    • G06F11/3495Performance evaluation by tracing or monitoring for systems
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/36Preventing errors by testing or debugging software
    • G06F11/362Software debugging
    • G06F11/366Software debugging using diagnostics
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/36Preventing errors by testing or debugging software
    • G06F11/3664Environments for testing or debugging software
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/875Monitoring of systems including the internet
DE59901813T 1998-07-10 1999-07-10 System und verfahren zum prüfen von netzwerk-anwendungen Expired - Lifetime DE59901813D1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/113,376 US6286030B1 (en) 1998-07-10 1998-07-10 Systems and methods for recording and visually recreating sessions in a client-server environment
PCT/DE1999/002170 WO2000003323A2 (de) 1998-07-10 1999-07-10 System und verfahren zum prüfen von netzwerk-anwendungen

Publications (1)

Publication Number Publication Date
DE59901813D1 true DE59901813D1 (de) 2002-07-25

Family

ID=22349052

Family Applications (2)

Application Number Title Priority Date Filing Date
DE19981276T Ceased DE19981276D2 (de) 1998-07-10 1999-07-10 System und Verfahren zum Prüfen von Netzwerk-Anwendungen
DE59901813T Expired - Lifetime DE59901813D1 (de) 1998-07-10 1999-07-10 System und verfahren zum prüfen von netzwerk-anwendungen

Family Applications Before (1)

Application Number Title Priority Date Filing Date
DE19981276T Ceased DE19981276D2 (de) 1998-07-10 1999-07-10 System und Verfahren zum Prüfen von Netzwerk-Anwendungen

Country Status (9)

Country Link
US (2) US6286030B1 (de)
EP (1) EP1097428B1 (de)
AT (1) ATE219586T1 (de)
AU (1) AU772016B2 (de)
CA (1) CA2335125C (de)
DE (2) DE19981276D2 (de)
DK (1) DK1097428T3 (de)
IL (1) IL140167A0 (de)
WO (1) WO2000003323A2 (de)

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* Cited by examiner, † Cited by third party
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CA2335125C (en) 2007-06-05
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IL140167A0 (en) 2002-02-10
CA2335125A1 (en) 2000-01-20
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US6286030B1 (en) 2001-09-04
DE19981276D2 (de) 2001-06-28

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