CA2335125A1 - System and method for auditing network applications - Google Patents

System and method for auditing network applications Download PDF

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Publication number
CA2335125A1
CA2335125A1 CA002335125A CA2335125A CA2335125A1 CA 2335125 A1 CA2335125 A1 CA 2335125A1 CA 002335125 A CA002335125 A CA 002335125A CA 2335125 A CA2335125 A CA 2335125A CA 2335125 A1 CA2335125 A1 CA 2335125A1
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CA
Canada
Prior art keywords
network applications
auditing
user session
captures
client
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002335125A
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French (fr)
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CA2335125C (en
Inventor
Robert Wenig
Igor Tsyganskiy
Kenneth Landry
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SAP SE
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Individual
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Publication of CA2335125A1 publication Critical patent/CA2335125A1/en
Application granted granted Critical
Publication of CA2335125C publication Critical patent/CA2335125C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466Performance evaluation by tracing or monitoring
    • G06F11/3476Data logging
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/32Monitoring with visual or acoustical indication of the functioning of the machine
    • G06F11/323Visualisation of programs or trace data
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
    • G06F11/3414Workload generation, e.g. scripts, playback
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466Performance evaluation by tracing or monitoring
    • G06F11/3495Performance evaluation by tracing or monitoring for systems
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/36Preventing errors by testing or debugging software
    • G06F11/362Software debugging
    • G06F11/366Software debugging using diagnostics
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/36Preventing errors by testing or debugging software
    • G06F11/3664Environments for testing or debugging software
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/875Monitoring of systems including the internet

Abstract

A system and a method for auditing network applications captures transmissions between a client (110) and a server (140) during a user session (130, 170) . An audit data capture filter (150) captures and stores each request (134) from the client (110) and each response (132) from the server (140) to each request (134) in an audit memory (160). An auditing analyst can use the captured requests (134) and the captured responses (132) to recreate the user session (130, 170) visually for the purpose of analyzing what has happened during the user session (130, 170).
CA002335125A 1998-07-10 1999-07-10 System and method for auditing network applications Expired - Fee Related CA2335125C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US09/113,376 US6286030B1 (en) 1998-07-10 1998-07-10 Systems and methods for recording and visually recreating sessions in a client-server environment
US09/113,376 1998-07-10
PCT/DE1999/002170 WO2000003323A2 (en) 1998-07-10 1999-07-10 System and method for auditing network applications

Publications (2)

Publication Number Publication Date
CA2335125A1 true CA2335125A1 (en) 2000-01-20
CA2335125C CA2335125C (en) 2007-06-05

Family

ID=22349052

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002335125A Expired - Fee Related CA2335125C (en) 1998-07-10 1999-07-10 System and method for auditing network applications

Country Status (9)

Country Link
US (2) US6286030B1 (en)
EP (1) EP1097428B1 (en)
AT (1) ATE219586T1 (en)
AU (1) AU772016B2 (en)
CA (1) CA2335125C (en)
DE (2) DE19981276D2 (en)
DK (1) DK1097428T3 (en)
IL (1) IL140167A0 (en)
WO (1) WO2000003323A2 (en)

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