CA2308157A1 - Remote access, emulation, and control of office equipment, devices and services - Google Patents

Remote access, emulation, and control of office equipment, devices and services Download PDF

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Publication number
CA2308157A1
CA2308157A1 CA002308157A CA2308157A CA2308157A1 CA 2308157 A1 CA2308157 A1 CA 2308157A1 CA 002308157 A CA002308157 A CA 002308157A CA 2308157 A CA2308157 A CA 2308157A CA 2308157 A1 CA2308157 A1 CA 2308157A1
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CA
Canada
Prior art keywords
user
controller
office
communications
corporate resources
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002308157A
Other languages
French (fr)
Other versions
CA2308157C (en
Inventor
Aleksander Szlam
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
CONCERTO SOFTWARE CAYMANS HOLDINGS Ltd
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2308157A1 publication Critical patent/CA2308157A1/en
Application granted granted Critical
Publication of CA2308157C publication Critical patent/CA2308157C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/4234—Remote access to features of PBX or home telephone systems-teleworking in a PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Abstract

A business has a main office (13) which has a controller (225), a plurality of telephones, a plurality of computers, a PBX and/or an ACD (216), and a plurality of corporate resources (220) such as servers, hosts, applications, databases, routers, gateways, switches, a voicemail system, an e-mail system, and facsimile servers. A user at the main office (13) has access to the various corporate resources and also has a portable communications device (10), such as a laptop computer, with which to place a call to the controller via a communications link (11) such as the Internet, to send user commands to and receive the resultant status, information, or operation, from, the controller, to access any of the corporate resources and data, and to make calls to and receive communications from outside parties (12). In addition, the user may create a personal profile which causes the controller to forward selected communications to him, via the Internet, wherever the user may be. The laptop computer allows the user to operate in the same manner as if the user was actually in his office, including placing, receiving, forwarding, and conferencing telephone calls. As a result, regardless of where the user is located, and regardless of what equipment is actually available at the current location of the user, the user can conduct business using the same devices and features that are available at the user's office.
CA002308157A 1997-11-04 1998-10-30 Remote access, emulation, and control of office equipment, devices and services Expired - Fee Related CA2308157C (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US6425197P 1997-11-04 1997-11-04
US60/064,251 1997-11-04
US08/977,412 US6359892B1 (en) 1997-11-04 1997-11-24 Remote access, emulation, and control of office equipment, devices and services
US08/977,412 1997-11-24
PCT/US1998/023131 WO1999023807A1 (en) 1997-11-04 1998-10-30 Remote access, emulation, and control of office equipment, devices and services

Publications (2)

Publication Number Publication Date
CA2308157A1 true CA2308157A1 (en) 1999-05-14
CA2308157C CA2308157C (en) 2008-09-09

Family

ID=26744318

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002308157A Expired - Fee Related CA2308157C (en) 1997-11-04 1998-10-30 Remote access, emulation, and control of office equipment, devices and services

Country Status (5)

Country Link
US (2) US6359892B1 (en)
EP (1) EP1031231A1 (en)
AU (1) AU1293199A (en)
CA (1) CA2308157C (en)
WO (1) WO1999023807A1 (en)

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