Questions? Talk to sales

Call

Already a customer?

Get in touch with Customer Support

Let's talk!

44 800 587 8847

Available Monday–Friday,
9.00 am to 5:00 pm (GMT)

This site is not fully compatible with your browser.

To experience the site as intended, we recommend using the latest version of Internet Explorer or upgrading to Google Chrome.


Is Google Apps right for me?

What makes Google Apps for Work different?

Five areas set Google Apps apart, which is why research firm Radicati named Google Apps for Work the leader in cloud business email. A summary of the report can be found in the related resources.

A cloud pioneer. Google is recognized as a trusted name and an industry leader in reliable cloud infrastructure.
Built for the cloud. Google Apps was designed as an entirely cloud-based service from the ground up, so IT departments don’t need to spend time and money maintaining any desktop components.
A complete package. The suite includes file storage and sharing with Google Drive, real-time collaboration with Google Docs, video meetings with Hangouts and professional email with Gmail, all for one single price.
Consistency and comfort. Google Apps users enjoy the same experience across different devices, operating systems and browsers, and many employees already use Google products at home.
Offline support. Gmail, Calendar and Google Docs let users view, edit and create content when they’re not on the Internet, syncing automatically when they reconnect.

Was this helpful?

  • Yes
  • No
Why should I pay for Google Apps for Work when Google offers similar products for free?

With Google Apps for Work, you'll receive a number of additional business-grade services not included in the free consumer product, including: professional email at your domain, additional storage across Gmail and Drive, 24/7 phone and email support, 99.9% guaranteed uptime, interoperability with Microsoft Outlook, enhanced security features, and full administration of all user accounts.

Was this helpful?

  • Yes
  • No
How do pricing and billing work?

When you sign up for Google Apps for Work, you will automatically be granted a free 30-day trial, for up to 10 users. It is important to set up a billing and payment plan before the end of your trial period to ensure uninterrupted service. For companies of all sizes, Google Apps is $5/user/month or $50/user/year. Google Apps with unlimited storage and Vault is an additional $5/user/month. You have two choices for your billing plan. With the Flexible Plan, you have the flexibility to add and delete user accounts at anytime. You will only pay for the service that you use during the month. You will be billed monthly. With the Annual Plan, you are committing to Google Apps for a full year and get a discounted rate. You can add additional users at any time. You will be billed monthly for a portion of the annual commitment.

Was this helpful?

  • Yes
  • No
If I only want one of the products, do I have to buy the entire suite?

Yes. Google Apps is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

Was this helpful?

  • Yes
  • No
Is Google Apps compatible with the email client I use today?

In addition to accessing Google Apps mail from the Gmail web interface, you can send and receive mail from your favorite desktop client. Depending on the client, you can use either the IMAP or POP mail protocol. If you’re switching to Google Apps from Microsoft Exchange or some other Outlook service, you can use Google Apps Sync. This is a plug-in for Outlook 2003, 2007, 2010 or 2013 that lets you use Outlook to manage your Google Apps mail, calendar and contacts—along with your Outlook notes, tasks and journal entries.

Was this helpful?

  • Yes
  • No
Can I replace my current software with Google Docs, Sheets and Slides?

We’ve found that many of our customers are able to eliminate their existing productivity suites and rely exclusively on Google Docs, Sheets and Slides. Docs, Sheets and Slides are productivity tools that let you create different kinds of files, including text documents, spreadsheets and presentations. You can work on them in real time with other people and store them online in Google Drive. They’re included with Google Apps and work on any device. Unlike with traditional desktop applications, there’s no software to install. They’re compatible with files made in other programs, such as Microsoft Office.

Was this helpful?

  • Yes
  • No
Will Google host my website and domain?

No. We do not host websites or domains. You will continue using your current provider for hosting and simply redirect your Mail Exchange (MX) records to Google’s mail servers. If you have an existing website that you’ve set up independently, it isn’t possible to transfer it directly to Google Apps. If you wish to associate the site with Apps, you essentially have to recreate your web pages from your control panel using Google Sites.

Was this helpful?

  • Yes
  • No

How do I get started with Google Apps?

Can I try Google Apps before I buy it?

Yes. You can use Google Apps for 30 days free with no commitment. Sign up in minutes and create accounts for up to 10 pilot users in your organisation. To get the most out of your trial, we recommend identifying at least three important tasks you want to explore, such as collaborating on documents, launching a video meeting in Hangouts or checking Gmail from your mobile device. Enter your billing information within 30 days to avoid a disruption in service.

Was this helpful?

  • Yes
  • No
Can I use my own domain with Google Apps? What if I don’t have a domain?

To use Google Apps, you’ll need a domain name such as yourcompany.com. Your domain name is what appears after the www. in your website URL. If you already have a domain, just enter it during the signup process; you will then verify that you own the domain in three easy steps. If you need a domain or want a different one, we’ll check to see if it’s available and help you purchase it from one of our domain host partners.

Was this helpful?

  • Yes
  • No
How long does it take to set up my account?

After you sign up for Google Apps, you will need to set up the account. Signup takes five minutes and basic setup starts at 15 minutes. The setup duration depends on how many users you’re creating and how much data you’re migrating over. You can add users and migrate data at any time, not just during the initial setup.

Was this helpful?

  • Yes
  • No
Will I experience email downtime during my transition?

To set up email with Google Apps, you need to direct your domain’s mail flow to your Google Apps account. You do this by pointing your domain’s Mail Exchange (MX) records to Google. MX record changes can take up to 72 hours to go into effect, but they typically happen much sooner. Therefore, we recommend making the switch on an evening or weekend when you receive fewer emails.

Was this helpful?

  • Yes
  • No
What happens to my existing mail, contacts, and calendar data when I move to Google Apps?

When switching to Google Apps from another program or web service, you and your users can bring your existing mail, contacts, and calendar data with you. You have a variety of options for migrating data into Google Apps, depending on the size of your organization and the system you’re migrating from. Tools are available for migration from Microsoft Exchange, Lotus Notes, IMAP servers and other Google accounts.

Was this helpful?

  • Yes
  • No
Is it really worth the trouble of learning a new set of tools?

When organisations switch to Google Apps, we often find that many employees are already using Google tools in their personal lives. This means they can quickly pick up the basics with little to no training. But even if you’re not accustomed to Gmail and other Google services, our tools are simple and intuitive enough for everyone to learn them quickly and easily. We also offer plenty of guides, videos and tips for business users and admins.

Was this helpful?

  • Yes
  • No
Can I get someone to set up Google Apps for me?

Yes. You’re welcome to work with a Google Apps partner. These are experienced IT service companies that can help you evaluate, customise, deploy and transition to Google Apps. They can also provide training, data management and ongoing support. Partners have different rates for these services, but you always pay the same amount for your Google Apps licenses whether you purchase straight from Google or through a partner.

Was this helpful?

  • Yes
  • No

Is my data safe and secure?

Who owns the data I put into Google Apps?

To put it simply, Google does not own your data. We don’t take a position on whether data belongs to individual users or the institution that signed up for Google Apps, but we know it doesn’t belong to us. The data you put into our systems is yours, and we believe it should stay that way. That means three key things: 1. We won’t share your data with others except as noted in our Privacy Policy. 2. We keep your data as long as you require us to keep it. 3. You should be able to take your data with you if you choose to use external services in conjunction with Google Apps or stop using our services altogether.

Was this helpful?

  • Yes
  • No
Where does Google store my data?

Your data is stored in Google’s network of geographically distributed data centres. Google’s computing clusters are designed with resiliency and redundancy in mind, eliminating any single point of failure and minimising the impact of common equipment failures and environmental risks. Access to data centres is limited to select Google employees and personnel.

Was this helpful?

  • Yes
  • No
Is my data safe from your other customers when it is running on the same servers?

Yes. Data is virtually protected as if it were on its own server. Unauthorised parties cannot access your data. Your competitors cannot access your data, and vice versa. In fact, all user accounts are protected via this virtual lock and key that ensures that one user cannot see another user's data. This is similar to how customer data is segmented in other shared infrastructures such as online banking applications.

Was this helpful?

  • Yes
  • No
Can Google Apps support HIPAA compliance?

For customers who are subject to the requirements of the Health Insurance Portability and Accountability Act (HIPAA), Google Apps can support HIPAA compliance. Under HIPAA, certain information about a person’s health or health care services is classified as Protected Health Information (PHI). Google Apps customers who are subject to HIPAA and wish to use Google Apps with PHI must sign a Business Associate Agreement (BAA) with Google.

Was this helpful?

  • Yes
  • No
Is Google Apps FISMA-certified?

The Federal Information Security Management Act of 2002, or FISMA, is a United States federal law pertaining to the information security of federal agencies' information systems. FISMA applies to all information systems used or operated by U.S. federal agencies—or by contractors or other organisations on behalf of the government. Google Apps has received an authority to operate at the FISMA-Moderate level—the standard level for federal email systems—from the U.S. federal government.

Was this helpful?

  • Yes
  • No
How do you protect my organisation from spam and viruses?

Google has one of the best spam blockers in the business, and it’s integrated into Google Apps. Spam is purged every 30 days. We have built-in virus checking and enforce checking of documents before allowing a user to download any message.

Was this helpful?

  • Yes
  • No

How do I manage my account?

Can I easily manage Google Apps for my business?

As an administrator of your Google Apps account, you'll enjoy a new way of managing your users' services from the cloud. This can be as simple as adding users to your account, activating their email or letting them start using services. Google Apps also gives you additional controls over your users' data and security that we recommend you take advantage of.

Was this helpful?

  • Yes
  • No
How do I add and manage my users?

To let people in your organisation start using Google Apps, you must add them to your account. You can do this from any computer or even your mobile device using the Google Admin console. In any web browser, go to admin.google.com and sign in with your administrator name and password. You also use the Admin console to manage users' services and passwords, as well as all other aspects of your account.

Was this helpful?

  • Yes
  • No
Can I grant administrator privileges to other users?

Yes. No matter what size your organisation is, we recommend that you distribute the responsibility of managing your users and services among a select set of trusted users. You can grant a user administrative privileges by assigning them one of the available administrator roles. Assigning a role grants the user access to your Admin console. You can make a user a super administrator who can perform all tasks in the Admin console. Or you can assign a role that limits which tasks the administrator can perform, for example, by allowing them only to create groups, manage service settings, or reset a user's password.

Was this helpful?

  • Yes
  • No
Can I control users’ access to certain features or services?

Initially, most services are turned on for all your users. You can use your Admin console to turn off services you don't want people to use, or to customise how services work. You have the option of enabling the same settings for everyone or applying unique policies to different users. For example, you might turn on Hangouts just for your support team or allow only the marketing department to share public Google Sites.

Was this helpful?

  • Yes
  • No
Can I test new features and products before releasing them to my users?

You and your users receive new features and updates automatically, without needing to install or update any software. However, you can easily track upcoming releases via our release calendar or blog. If you want to test new features and products before making them available to your users, choose the scheduled release track in your Admin console. If you want them to be available as soon as Google rolls them out to consumer users, select the rapid release track.

Was this helpful?

  • Yes
  • No
Does Google Apps allow me to manage mobile devices?

Manage your organisation’s mobile devices—without the need for an on-premise device management server—using the Google Admin console. You can enforce policies over your users’ mobile devices and perform actions like remotely wiping phones or tablets.

Was this helpful?

  • Yes
  • No
Can I manage multiple domains with Google Apps?

If your organisation acquires a new domain name or does business at multiple domains, you can add all your domains to your account at no extra cost. Users can then have identities at one or more of your domains while sharing services as part of a single organisation.

Was this helpful?

  • Yes
  • No

Do you have additional questions?