Astea International Inc. (Astea) develops, markets and supports service management software solutions, which are licensed to companies that sell and service equipment or sell and deliver professional services. The Company operates through three geographical segments: United States, Europe and Asia/Pacific. It offers software and services to automate enterprise business processes through analytical reporting. Its solutions are used in industries, such as information technology; medical devices and diagnostic systems; industrial controls and instrumentation; retail or point-of-sale equipment; heating, ventilation, air conditioning; office equipment; imaging systems; fire and security, gaming or leisure equipment; facilities management; telecommunications, and other related industries with equipment sales and service requirements. Its principal product offerings include Astea Alliance and FieldCentrix Enterprise suites, which integrate and automate sales and service business processes.