Shares in Royal Mail fell to their lowest level since listing as the delivery company said its crucial parcels business was suffering due to competition from Amazon.
Five thousand people complain each week about payment protection insurance (PPI) to the consumer dispute body, the Financial Ombudsman Service.
Dougan: 'I want to reiterate that we deeply regret the past misconduct that led to this settlement.' Photograph: Saul Loeb/AFP/Getty Images.
A forecast-beating second quarter helped Arm Holdings jump more than 5 per cent as the wider market rebounded from recent woes. Shares in the chip designer were up 47.5p at 881p as surging licensing fees helped profits to grow 9 per cent.
A Pro-Russian rebel stands near the burnt Ukrainian army tank on the outskirts of Donetsk. Geopolitical concerns are worrying UK firms.