You may have thought a visit to the hospital was about getting medical care, but for The MPB Group it's really about customer service. The company, which does business as The Beryl Companies, provides customer service outsourcing to health care companies, including hospitals, managed care firms, and other health care-related organizations. Its employees staff call centers and online chat operations to schedule appointments, handle physician referral requests, answer health care questions, make follow-up phone calls, and take care of other customer contacts. The company also offers consulting and promotional services, and it provides market research through the Beryl Institute.