Support

The Google Mini and the Google Search Appliance are so easy to set up and maintain, you may never have a question about how to implement search on your website or intranet. However should you want advice, Google offers full access to our support team of systems and network engineers.

• A full-service source for help.
  Google provides support for every aspect of our search appliances. Which means that you have access to information and assistance from Google experts.

• Full access to online resources.
  The Google customer support site is available 24/7 and provides a wide range of help options including discussion forums, support documentation, the latest software updates and release notes. It is a complete source for the most current information on your appliance and a great way to share best practices and optimisation tips with other owners.

• Hardware replacement coverage.
  If for some reason your Google Search Appliance or Google Mini stops working during the term of your support contract, Google will send you a new appliance.

If you are a current Google Mini or Google Search Appliance customer and you would like help, please sign into the support website directly at http://support.google.com.