A perceived lack of internal communication and consistency between the various channels used by a company and a tenacious approach to using automated call centres and self-service machines to cut costs, have left customers increasingly frustrated.
How many of the UK's 27 million e-shoppers actually know a secure website when they see one?
Peadar Drislane, from Azure, looks at the topical and challenging subject of advertising to children online.
More internet shoppers have bought books than any other product online over the past three months, according to a global survey by Nielsen Online.
©2009 Google